Summary
Overview
Work History
Education
Skills
Fluent in Arabic and English
Languages
Timeline
Generic

Jana Haddad

Raleigh,NC

Summary

Motivated student seeking opportunity to gain hands-on experience and apply training. Connects well with others, builds relationships and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals. I'm familiar with collecting information, arranging meetings and resolving complaints.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

HomeGoods, TJX Companies
Cary, NC
01.2022 - 07.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Store Manager

Baba Ghanouj
Wake Forest, NC
03.2020 - 12.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Associate of Science - Engineering Technology

Wake Technical Community College
Raleigh, NC
06.2023

Skills

  • Retail Metrics and Goals
  • Order Processing
  • Stocking and Receiving
  • Strategic Selling
  • Safety and Cleanliness Standards
  • Sales and Promotions
  • Assigning Tasks
  • Store Policies and Procedures
  • Building Customer Loyalty
  • Adaptable and Flexible

Fluent in Arabic and English

I grew up in a bilingual household so i learned from a young age how to speak,write and read Arabic and English.

Languages

Arabic
Native or Bilingual

Timeline

Retail Sales Associate

HomeGoods, TJX Companies
01.2022 - 07.2022

Store Manager

Baba Ghanouj
03.2020 - 12.2021

Associate of Science - Engineering Technology

Wake Technical Community College

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Jana Haddad