Jana K. Haggerty
Atlanta,GA
Summary
Proven, customer-focused, office and retail associate capable of quickly contributing to an organization’s success. Willing to take on greater challenges when situations require it and management needs individuals in the organization to accept new and evolving roles.
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
42
42
years of professional experience
Work History
Assistant
Rexanne Kohler Team LLC
Denver, CO
01.2023 - Current
- Maintained detailed records of client interactions, ensuring accurate follow-up and service continuity.
- Assisted manager in all aspects of business operations.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Sales Associate
Avalon Park Jewelers
Orlando, FL
07.2021 - 12.2022
- Engaged customers through personalized service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain an organized sales floor and attractive displays.
- Utilized point-of-sale systems for transactions, ensuring efficient checkout processes.
Customer Service Associate
Publix Super Markets Inc.
Orlando, FL
03.2012 - 03.2015
- Responsible for attending to the questions, concerns and needs of Publix Super Markets’ customers in regards to product information and super market functions.
- Managed Point of Sale (POS) systems to record customer orders and collect payment.
- Assisted customers in their understanding of Publix product promotions and policies.
- Mentored and trained new associates on Publix business processes and procedures.
- Recognized as an outstanding associate by store management.
Registrar
Douglas County School District, Sedalia Elementary
Sedalia, CO
08.2001 - 06.2004
- Responsible for managing the school’s attendance and supporting the needs of faculty and students in their day-to-day activities and wellbeing.
- Recorded and communicated student enrollment for Sedalia Elementary and Douglas County for the calendar year.
- Worked with teachers to manage and monitor daily student attendance.
- Communicated directly with student’s parents to meet their needs and address their concerns and issues.
- Cared for students that were ill or injured while on school property. Communicated their condition to parents and teachers, and ensured their comfort while under the supervision of Sedalia Elementary.
- Worked closely with the Sedalia principal and secretary to address school district objectives and ad hoc requests, such as administering and managing the distribution of the CSAP program.
- Proficient in the use and application of Douglas County School District computer software and data.
- SAST Certified.
Network Switch Provisioner
ICG Communications, Inc.
Englewood, CO
08.1999 - 12.2000
- Responsible for requesting and configuring physical telecommunication services for corporate ICG customers on various North American telecommunication company’s switch networks.
- Placed orders for telecommunication equipment to support DSL, ISDN, and PRI physical networks for consumer markets located in the United States western and southeastern regions.
- Communicated directly with switch engineers and telecommunication liaisons to ensure ICG services are properly provisioned based on network and expected completion date requirements.
- Managed network order request data through IBM personal computer (PC) software including Microsoft Word ’97, Microsoft Excel ’97, and a proprietary application that recorded switch network configurations.
- Prepared switch network capacity reports for ICG management and informational letters for telecommunication organizations to make certain schedules and plans were communicated and managed between ICG and external organizations.
Office Manager
Associates of Otolaryngology
Denver, CO
08.1994 - 07.1999
- Responsible for scheduling patient appointments, planning staff development and managing medical data in a physician’s office consisting of four specialists in the field of Otolaryngology. Demonstrated ability to balance supervisory activities with high-volume customer/patient traffic in the office. Focused on delivering a positive patient experience.
- Managed schedules for four physicians including the scheduling of appointments, luncheons, and meetings.
- Created and maintained all information in electronic formats.
- Performed all staff management activities including interviews, hiring, and termination of office personnel.
- Supervised front desk personnel.
- Performed heavy data entry, prepared and tracked patient charts, managed patient history records, medical logs, and incoming and outgoing correspondence.
- Facilitated patient flow and procured and distributed medical supplies for each physician.
- Managed office financials including daily deposits and invoice tracking, and ensured that legal insurance processes were followed and enforced.
- Interfaced with patients and physicians to ensure that all parties’ needs were being met.
Teacher Coordinator
Littleton Public Schools
Littleton, CO
08.1991 - 09.1992
- Coordinated substitute teachers for all schools within the Littleton Public Schools on a daily fill-in basis or for long-term, in-advance absences to ensure coverage throughout the district.
Receptionist/Accounts Receivable Clerk
Crescent Electric Supply Company
Denver, CO
09.1984 - 06.1988
- Answered 10-line ROLM phone system, billing subject matter expert including daily invoicing, accounts payable, accounts receivable, and billing questions.
Education
High School Diploma -
Littleton High School
Littleton, COSkills
- Detail-oriented data entry
- Labor relations
- Customer service
- Positive attitude
- Scheduling
- Documentation and reporting
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Valid Driver's license
- Telephone reception
- Confidentiality handling
- Reception management
Timeline
Assistant
Rexanne Kohler Team LLC
01.2023 - Current
Sales Associate
Avalon Park Jewelers
07.2021 - 12.2022
Customer Service Associate
Publix Super Markets Inc.
03.2012 - 03.2015
Registrar
Douglas County School District, Sedalia Elementary
08.2001 - 06.2004
Network Switch Provisioner
ICG Communications, Inc.
08.1999 - 12.2000
Office Manager
Associates of Otolaryngology
08.1994 - 07.1999
Teacher Coordinator
Littleton Public Schools
08.1991 - 09.1992
Receptionist/Accounts Receivable Clerk
Crescent Electric Supply Company
09.1984 - 06.1988
High School Diploma -
Littleton High School