Jana Kharouta
Mount Prospect,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
03.2020 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts -
Oakton Community College
Des Plaines, IL05.2024
High School Diploma -
Niles West High School
Niles, IL05.2020
Skills
- Refunds and Exchanges
- Safe Work Practices
- Multi-Line Phone Systems
- Complex Problem-Solving
- POS System Operations
Certification
- CPhT - Certified Pharmacy Technician
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Associate
Home Depot
03.2020 - Current
Associate of Arts -
Oakton Community College
High School Diploma -
Niles West High School