Jana Kornegay
Newark,NJ
Summary
- Energetic, results driven, team player seeking a position where I can utilize leadership, communication and customer service skills and I can contribute to the ongoing success of the company
- Ability to multi-task and prioritize in a fast-paced environment
- Superior customer service and problem solving skills
- Organized, self-motivated, positive and punctual
- Excellent communication skills, including phone and email etiquette
- Excellent at adapting and connecting with a variety of personalities
- Self-motivated and able to follow direction
Overview
15
15
years of professional experience
Work History
Flooring Specialist Lead
Home Depot
04.2021 - Current
- Ensuring top rate customer service by following the facilities mission statement and core values
- Keeping up with my sales goal by collecting measure and leads
- Teaching customers about Flooring, Carpet and Window Blinds sending out
- The measuring service company to make sure the customer is measure or flooring is installed
- Taking high volume customer service phone calls for online orders measures and installations, Kitchen Appliances, promos or ongoing sales
- Running group team meetings cheering employee on and celebrating their milestones in the company making sure that they are aware that they are just as important as the customer the facility doesn’t run without good worker who cannot give excellent customer service
- Learning all department in the Facility so all customer can find what they need
- Keeping track of overhead management packing down product making sure the team keeps the shelves stocks and use safety PPE
- Learning to operate all heavy machinery equipment Op
- Reach truck and, forklift and also
- Handling confidential info during checkout and ensuring customers privacy
- Training new employees
Hairstylist
Blo Dry Bar
04.2021 - 06.2021
- Ensured clients understood what styles and services were available
- Provided details on salon’s membership only operating model
- Demonstrated ability to assist customers to sign up for membership subscription
- Consulted with clients on hair products necessary for the health and upkeep of their hair
- Reduced wait time for customers by providing quick service
Hairstylist
Euphoria Hair and Beauty Bar
06.2019 - 12.2020
- Ensured had an excellent customer experience
- Specialized hair care, and teaching my clients how to also care for their own hair
- Consulted on best products for proper hair maintenance, skincare and makeup services
- In-depth product knowledge resulted in increased sales
- Proven ability to answer customers’ questions and give information regarding the business procedures and policies
Toll Collector
Nj Turnpike Authority
10.2011 - 12.2016
- Collected cash or tickets according to established rates for all traffic crossing the toll facility
- Reported counterfeit money, explosives, defective toll equipment, and other restricted vehicles to proper authorities
- Prepared clear and concise reports of daily work activity
- Accounted for daily receipts by preparing a cash and ticket report
- Carried out all duties in line with company policies and procedures
Receptionist
Seven in One
07.2009 - 05.2011
- Answered all incoming calls in a professional manner, assist callers with information, and forward calls to the appropriate contact(s)
- Ensured accurate and detailed messages are forwarded in a timely fashion to the appropriate contact(s)
- Directed the flow of mail, faxes, and deliveries to reach the intended recipients in a timely fashion
- Possessed basic knowledge of other team member job responsibilities to provide backup when required
Education
Cosmetology certificate - Cosmetology
Empire Beauty School
Bloomfield, NJ06.2019
High School Diploma -
Orange High School
Orange, NJ06.2008
Skills
- Excellent verbal and written communication skills
- Dedicated and careful – high level of accuracy and strong attention to detail
- Problem solving skills, solution orientated
- Working knowledge of Microsoft Office suite of tools
Timeline
Flooring Specialist Lead
Home Depot
04.2021 - Current
Hairstylist
Blo Dry Bar
04.2021 - 06.2021
Hairstylist
Euphoria Hair and Beauty Bar
06.2019 - 12.2020
Toll Collector
Nj Turnpike Authority
10.2011 - 12.2016
Receptionist
Seven in One
07.2009 - 05.2011
Cosmetology certificate - Cosmetology
Empire Beauty School
High School Diploma -
Orange High School