Juan Castro
Brooklyn,NY
Summary
Dedicated, driven, and reliable project management specialist and sales professional in the hardware, home improvement, and construction industries. Successful at promoting customer loyalty, satisfaction, and sales. Uses consultative techniques with attention to detail. Strong work ethic with excellent organizational skills. Broad based product knowledge across different department categories. Adheres to safety protocols and procedures with extensive logistics and merchandising experience.
Overview
18
18
years of professional experience
Work History
Flooring Sales Specialist
Lowe’s Home Improvement
Brooklyn, NY
02.2016 - Current
- Maintaining in-depth understanding of all available types of flooring and wall products and installations available to customers.
- Helped create a pleasant environment for customers by maintaining store organization, cleanliness, and positive energy.
- Helped increase business sales utilizing product and service knowledge.
- Trained new CSAs by relaying information on company procedures, safety requirements, and sales. Delivered constructive criticism upon completion of job tasks.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Millwork Sales Specialist
Lowes Home Improvment
Seattle, WA
02.2013 - 11.2016
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits in order to aid in selecting the best options for individual needs.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Professional Accounts Sales Associate
The Home Depot Inc
Emeryville, CA
08.2006 - 05.2011
- Reviewed project details to specify correct materials and equipment for job sites.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Handled customer issues with confidence, using proactive skills to provide effective resolution.
- Collaborated with vendor representatives and contractors to ensure optimal logistics.
- Built rapport with customers and assessed needs to make product recommendations and assist with project management.
- Performed cashier duties, including accepting and processing customer payments. Balancing of receipts and cash handling.
Education
Economics
Berkeley City College
Berkeley, CA05.2010
High School Diploma -
Mission High School
San Francisco, CA06.2000
Skills
- Exceptional Customer Service
- Vendor relations
- Windows and Apple OS Software proficiency
- Painting skills
- Plumbing knowledge
- Woodworking skills
- Verbal and written communication
- Safety and compliance
- Exceptional time management skills
- Adapt to diverse groups
- Excellent work ethic
- Knowledge of general repairs and maintenance
Timeline
Flooring Sales Specialist
Lowe’s Home Improvement
02.2016 - Current
Millwork Sales Specialist
Lowes Home Improvment
02.2013 - 11.2016
Professional Accounts Sales Associate
The Home Depot Inc
08.2006 - 05.2011
Economics
Berkeley City College
High School Diploma -
Mission High School
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