Jana M Palmer
San Antonio,TX
Summary
Proficiant in problem-solving and organizational skills, I ensured financial accuracy and fostered a supportive, efficient workplace. My leadership also included effective complaint resolution, maintaining high safety standards, and training new staff, contributing to a positive and productive environment. Efficient Opening Shift Manager with strong background in employee supervision. Talented problem solver and critical thinker that excels at problem solving and conflict management.
Overview
1
1
year of professional experience
Work History
Opening Shift Leader
Mattengas Pizzeria
10.2023 - 07.2024
- Boosted customer satisfaction by ensuring all team members provided friendly, efficient service during peak morning hours.
- Handled cash transactions accurately, balancing registers at the end of each shift to maintain financial accountability.
- Oversaw employee performance throughout shifts as well as provided constructive criticism when needed.
- Established a collaborative team environment by encouraging open communication among staff members, fostering an atmosphere of support and cooperation.
- Resolved customer complaints professionally, ensuring a satisfactory resolution while maintaining positive relationships with patrons.
- Maintained a clean and organized work environment, prioritizing safety and hygiene for both employees and customers.
- Trained new employees on company policies, procedures, and expectations, fostering a supportive work environment.
Education
High School Diploma -
William J Brennan Highschool
San Antonio, TX06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
Volleyball Coach
I played volleyball for four years and started coaching about 5 years ago. I now coach a 14u group for a brand new club that a couple coaches and I have come together to build. Aside from teaching the skills of the sport I teach kids the importance of team work and building up others.
Timeline
Opening Shift Leader
Mattengas Pizzeria
10.2023 - 07.2024
High School Diploma -
William J Brennan Highschool
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