Jana Renovica
Naples,Florida
Summary
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organization skills. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Highly creative interactive design and development professional with experience in business development. User of Adobe Illustrator and Adobe Photoshop programs. Focused on consulting closely with clients to learn about lifestyle and personality in order to create spaces that are peaceful, enjoyable and unique to the individual.
Overview
15
15
years of professional experience
Work History
Sales Representative
Lighting First
08.2020 - Current
- Working with customers on decorating their homes with lighting, home decor, and fans, assisting in remodeling, and choosing the right details for their home and style preference.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with key clients to ensure repeat business.
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Coordinated with other departments to ensure timely delivery of orders.
- Described merchandise and explained use, operation and care.
Sales Associate
Naples Soap Company
01.2020 - 03.2020
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
Salesperson
Gelato&Co
11.2010 - 03.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Educated customers about products and services offered by the company.
Server
99 Sea Level
06.2019 - 09.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Call Agent
IT
11.2018 - 01.2019
- Making contract with new or old customers
- Adhered to company policies and script to consistently achieve call-time and quality standards
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Hostess
99 Sea Level
06.2018 - 10.2018
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Managed in-person and telephone guest inquiries, customer service and reservation bookings
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Course of Graphic Design
IT Academy
10.2019
Bachelor of Science - Arts of Teaching
University of East Sarajevo
East Sarajevo, Bosnia And Herzegovina11.2018
Skills
- Customer engagement
- Account relationship building
- Strong verbal communication
- Collaborate with varied groups
- Skilled in artistic illustration and painting
- Web graphic design
- Graphic design expertise
- Creative illustration
- Brand development strategies
- Brand logo creation
- Child development expertise
- Emotional intelligence
- Early Childhood Education
- Effective organization
- Client requirement analysis
Timeline
Sales Representative
Lighting First
08.2020 - Current
Sales Associate
Naples Soap Company
01.2020 - 03.2020
Server
99 Sea Level
06.2019 - 09.2019
Call Agent
IT
11.2018 - 01.2019
Hostess
99 Sea Level
06.2018 - 10.2018
Salesperson
Gelato&Co
11.2010 - 03.2020
Course of Graphic Design
IT Academy
Bachelor of Science - Arts of Teaching
University of East Sarajevo
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