Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Jana Voelkel

Stockbridge,GA

Summary

Adept at fostering positive environments and leading teams to exceed goals, while ensuring operational efficiency and meticulous attention to detail. Committed to understanding customer needs and enhancing overall satisfaction.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

Gritz Family Restaurant
McDonough, GA
11.2018 - Current
  • Encouraged a positive atmosphere and went above and beyond to ensure that each customer received excellent food and service.
  • Staff is thoroughly interviewed, chosen, trained, and supervised.
  • Customers were greeted and encouraged to leave feedback, which was then used to make positive changes in the restaurant.
  • I reconciled cash and credit card transactions to keep accurate records.
  • Team members were directed and led in the use of efficient methods, operations, and procedures.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Sales Associate

Beauty Town Beauty Supply Stores
Stockbridge, GA
06.2017 - 12.2018
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed promotional strategies to increase sales volume.

Health and Fitness Coordinator

Snap Fitness Gym
Stockbridge, GA
12.2014 - 06.2017
  • Assisted clients in setting and achieving health and wellness goals.
  • Individual health coaching was provided to clients in order to help them optimize their personal choices.
  • Needs assessments or surveys were conducted to determine interest in and satisfaction with wellness and fitness programs, events, or services.
  • Monthly revenue and training goals were met or exceeded.
  • Day-to-day tasks were completed accurately and efficiently.
  • Built and established lasting relationships using encouragement and personal support.

Warehouse Supervisor

Maurice Sporting Goods Inc.
McDonough, GA
06.2005 - 11.2014
  • Responsible for shipping and receiving, distribution, and workplace safety.
  • Managed warehouse operations by supervising employees during shifts.
  • Daily operations were completed on time and with high accuracy.
  • Employee performance was monitored, and any shortcomings were addressed through mentoring and leadership.
  • Oversaw inventory control levels and ensured storage and organization processes were followed.
  • Monitored warehouse operations to ensure accuracy and efficiency.

Education

Lash Extenstion Certification -

School of Glamology & Esthetics
Atlanta, GA
2021

High School Diploma -

Eagles Landing High School
Stockbridge, GA
05.2005

Some College (No Degree) - Automotive Technology

Atlanta Technical College
Atlanta, GA

Skills

  • Customer service
  • Upbeat and positive personality
  • Creative Problem-Solving
  • Multitasking and organization
  • Understanding Customer Needs
  • Adaptive team player
  • Efficient and Detail-Oriented
  • Work Planning and Prioritization

Language

  • Fluent in polite thai - oral no written

Timeline

Restaurant Manager

Gritz Family Restaurant
11.2018 - Current

Sales Associate

Beauty Town Beauty Supply Stores
06.2017 - 12.2018

Health and Fitness Coordinator

Snap Fitness Gym
12.2014 - 06.2017

Warehouse Supervisor

Maurice Sporting Goods Inc.
06.2005 - 11.2014

Lash Extenstion Certification -

School of Glamology & Esthetics

High School Diploma -

Eagles Landing High School

Some College (No Degree) - Automotive Technology

Atlanta Technical College

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