Jana Wolf
Austin
Summary
Results-driven Inside Sales Representative with a proven track record in exceeding sales targets and driving revenue growth. Expertise in customer relationship management and analytical problem-solving enhances client retention.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
Marcone Appliance Parts
St Louis, MO
06.2013 - 02.2026
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement
- Developed and maintained relationships with clients to drive sales growth.
- Processed orders efficiently using CRM software, enhancing workflow accuracy.
- Managed customer inquiries and provided product information to ensure satisfaction.
- Managed a high volume of inbound calls daily, maintaining professionalism under pressure while achieving performance goals.
- Generated sales leads through outbound calls and emails to build robust pipeline.
Parts Manager
Appliance Express Service
Georgetown, TX
01.2010 - 05.2013
- Managed inventory levels to ensure timely availability of parts for service operations.
- Implemented a digital inventory management system to enhance tracking accuracy and efficiency.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Ordered parts for customers, and service calls
- worked with numerous distributors to provide cost efficient repair cost and quick turnaround
- scheduled return visits
- assisted customers with complaints and questions offering satisfactory resolution
- worked with service technicians ro provide technical information as needed
- assisted with dispatching
- worked with several manufactures to provide quality service for mutual customers
- experienced with service power and service bench
- Obtained authorizations for service repairs for home warranty and extended warranty companies
Counter Person
1st Source
Austin, TX
09.2004 - 12.2008
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- shipping and receiving experience
- inventory control adjustments made to mls to ensure proper inventory levels
Assistant Department Manager
Sears
Austin, TX
02.2002 - 08.2004
- Coordinated staff schedules to optimize team performance and productivity.
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained new employees on operational procedures and customer service excellence.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Conducted regular performance reviews, identifying areas for individual growth and development.
- implemented training program where service technicians would come to store to explain benefits of products to sales associates for more hands on knowledge and proper use and function of product. which increased sales
Education
High School Diploma -
Bowie High School
Austin, TXSkills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Customer relationship management
- Product knowledge
- Adept multi-tasker
- Upselling and cross selling
- Email and phone etiquette
- Issue resolution
- Data entry
- Customer relationship building
- Analytical problem solver
- B2B sales
- Client retention
- Revenue growth
Timeline
Inside Sales Representative
Marcone Appliance Parts
06.2013 - 02.2026
Parts Manager
Appliance Express Service
01.2010 - 05.2013
Counter Person
1st Source
09.2004 - 12.2008
Assistant Department Manager
Sears
02.2002 - 08.2004
High School Diploma -
Bowie High School