Jana Young
Vernal,US
Summary
Customer service and administrative support professional with over 10 years of experience, delivering efficient, high-quality support. Highly skilled in appointment scheduling, multi-line phone systems, and handling sensitive information with discretion. Known for strong problem-solving abilities and the capacity to multitask effectively in fast-paced environments, while improving client satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Senior Caregiver
Self
Vernal, UT
09.2023 - Current
- Coordinate appointments, errands, and transportation.
- Maintain medication schedules and client well-being.
- Provide attentive, compassionate support in day-to-day activities.
DSP (Direct Support Professional)
NES (NorthEastern Services)
Vernal, UT
03.2020 - 07.2023
- Assisted the client with daily living activities, including personal hygiene, meal preparation, and medication management.
- Maintained accurate documentation of care provided and client progress, as required.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
Night Auditor/ Front Desk
Comfort Inn
Vernal, UT
08.2021 - 01.2022
- Greeted guests professionally in person and by phone, updated accounts, and managed reservations.
- Provided exceptional customer service by handling inquiries, maintaining accurate records, and resolving concerns efficiently.
- Assisted with nightly audits, balanced accounts, and prepared daily financial reports.
Front Counter Clerk
Standard Plumbing
Vernal, UT
08.2017 - 01.2020
- Managed customer orders and vendor communication.
- Balanced nightly cash deposits and handled warranty returns.
- Maintained inventory, scheduled shipments, and provided in-store customer support.
Education
Associate in Arts (A.A.) - Graphics and commercial Art
Utah Valley University
Associate in Applied Science (A.A.S.) - Administrative Assistant
Uintah Basin Technical College
Vernal, UT, USSkills
- Customer service
- Excellent communication
- Organizational skills
- Time management
- Multi-tasking
- HIPAA compliance
- Team oriented
- Multi-line phone systems
- Computer literate
- Microsoft Office Suite
- Appointment scheduling
Timeline
Senior Caregiver
Self
09.2023 - Current
Night Auditor/ Front Desk
Comfort Inn
08.2021 - 01.2022
DSP (Direct Support Professional)
NES (NorthEastern Services)
03.2020 - 07.2023
Front Counter Clerk
Standard Plumbing
08.2017 - 01.2020
Associate in Arts (A.A.) - Graphics and commercial Art
Utah Valley University
Associate in Applied Science (A.A.S.) - Administrative Assistant
Uintah Basin Technical College