Janae Brown
Apopka,FL
Summary
Dynamic professional with a proven track record at Courtyard Lake Mary North, excelling in customer service and conflict resolution. Adept at training teams and maintaining organized environments, I leverage strong decision-making skills to enhance guest experiences. Committed to fostering positive relationships and ensuring safety, I thrive in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Courtyard Lake Mary North
Orlando, FL
11.2022 - 02.2024
- Completed daily shift reports detailing any issues or incidents that occurred during the shift.
- Assisted with check-in and check-out procedures by confirming reservations and collecting payment information.
- Monitored security cameras to ensure safety of guests and staff members.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Trained new employees on proper front desk operations, customer service standards and company policies.
Daycare Teacher
The Growing Tree Learning Center
, FL
08.2022 - 11.2022
- Developed lesson plans and activities to engage children in learning.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Taught basic language skills including reading readiness, phonics, writing.
- Supervised children during meal times, playtime, and other activities.
- Created a positive, nurturing environment for young students.
Waitress
The Licking
Orlando, Florida
06.2021 - 08.2021
- Provided excellent customer service, accurately taking and delivering food and beverages orders
- Maintaining table cleanliness, upselling menu items and effectively communicating with both customers and kitchen staff all while working in a fast paced-environment
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
Crew Member
Chipotle
Mount Dora
05.2020 - 08.2021
- Worked as a line crew member which included greeting and serving both dine in and takeout customers
- Worked on prioritizing and preparing online orders including single orders and large catering orders
- Trained new employees on how to work together as team members, taught polite/proper customer service, showed how to keep work area organized and clean, and how to prepare meals properly
- Was cross trained in other positions and was capable of filling in as cashier and helping prep/cut food when needed
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
Education
High School Diploma -
Apopka High School
Apopka, FL05.2020
Some College (No Degree) -
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Teamwork
- Leadership
- Complaint and conflict resolution
- Active listening
- Decision Making Under Pressure
- Empathy & Patience
- Customer service
- Record keeping
Timeline
Front Desk Representative
Courtyard Lake Mary North
11.2022 - 02.2024
Daycare Teacher
The Growing Tree Learning Center
08.2022 - 11.2022
Waitress
The Licking
06.2021 - 08.2021
Crew Member
Chipotle
05.2020 - 08.2021
High School Diploma -
Apopka High School
Some College (No Degree) -
Florida Agricultural And Mechanical University
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