Ryan Donohue
CAMPTON HILLS,IL
Summary
Committed and customer-centric professional with over eight years of expertise in sales, customer service, team leadership, and business operations.
Overview
9
9
years of professional experience
Work History
Front Desk Representative
St. Charles Park District
Saint Charles, IL
08.2024 - Current
- Greeted visitors, providing information on park programs, facilities, and events.
- Handled registrations, payments, and inquiries while delivering exceptional customer service.
- Maintained a clean and organized front desk area to support facility operations.
- Participated in team meetings to discuss operational improvements and enhance guest services.
Outside Service Manager
Royal Fox Country Club
Saint Charles, IL
06.2020 - 08.2024
- Delivered high-quality customer service, ensuring welcoming experiences for club guests.
- Trained and managed a team, optimizing operations through effective weekly scheduling.
- Maintained positive customer relations by proactively addressing issues and implementing corrective actions.
- Supported golf pro shop with event preparation and assisted maintenance staff in course upkeep.
Shipping/Warehouse Associate
All Sports Marketing
Saint Charles, IL
07.2023 - 07.2024
- Processed and packaged sports merchandise orders, ensuring accuracy and timely shipments.
- Maintained organized inventory to support efficient warehouse operations.
- Prepared orders for shipment through picking, packing, and labeling merchandise.
- Trained new hires by sharing best practices and facilitating integration into the team.
Membership Sales Associate
Costco Wholesale
Saint Charles, IL
11.2021 - 04.2022
- Processed membership signups, renewals, and credit card applications to meet departmental goals.
- Educated members on benefits and warehouse programs to improve customer understanding.
- Maintained high service standards by assisting with item availability and issuing replacement cards.
- Demonstrated respect and friendliness while assisting members with inquiries.
Sales Representative
Weed Man Lawn Care
Elburn, IL
12.2018 - 03.2021
- Closed sales by following up with pre-qualified leads and delivering tailored quotes post lawn measurements.
- Performed comprehensive lawn analyses to recommend customized services, improving account retention.
- Generated additional revenue through effective upselling and cross-selling strategies.
- Expanded customer base through cold calling, networking, and relationship-building initiatives.
Sales Associate
Play It Again Sports
Saint Charles, IL
02.2016 - 06.2018
- Processed cash and card transactions while stocking shelves with featured sports equipment.
- Assisted customers in equipment sizing and merchandise location to improve shopping experience.
- Managed coworkers and executed closing duties to maintain efficient store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - History
Northern Illinois University
Dekalb, IL12-2025
Skills
- Customer relations
- Positive attitude
- Teamwork
- Problem solving
- Time management
- Multitasking
- Communication skills
- Computer proficiency
- Sales techniques
- Adaptability
Timeline
Front Desk Representative
St. Charles Park District
08.2024 - Current
Shipping/Warehouse Associate
All Sports Marketing
07.2023 - 07.2024
Membership Sales Associate
Costco Wholesale
11.2021 - 04.2022
Outside Service Manager
Royal Fox Country Club
06.2020 - 08.2024
Sales Representative
Weed Man Lawn Care
12.2018 - 03.2021
Sales Associate
Play It Again Sports
02.2016 - 06.2018
Bachelor of Arts - History
Northern Illinois University