JANAE DAWSON
Columbus,OH
Summary
Motivated professional with proven track record of providing exceptional customer service, exceeding sales goals, and managing inventory. Possesses excellent communication, problem-solving, and organizational skills.
Overview
13
13
years of professional experience
Work History
Zoning associate/ sales associate
Mccoys building supplies
Harlingen, Texas
05.2024 - Current
- Developed strong customer service skills through daily interactions with customers
- Operated cash register to process cash, check and credit transactions
- Arranged and display merchandise to promote sales
- Answered questions regarding store and merchandise
- Greeted customers and ascertained what each customer wanted and needed
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Arranged merchandise with signage and appealing displays to encourage customer sales
Sales associate
Stripes convenience stores
Harlingen, Texas
04.2023 - Current
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Provided accurate information about products, prices and availability both in person and over the phone
- Drove sales through customer relationship building and suggestive selling techniques
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
Merchandising service associate
Lowe's home improvement
Fairview park, Ohio
01.2021 - 01.2022
- Assisted with inventory management by stocking shelves and organizing merchandise displays
- Provided product knowledge and information to customers, helping them make informed decisions
- Collaborated closely with team members to ensure smooth day-to-day operations
- Demonstrated ability to deliver excellent customer service and develop strong relationships with customers
- Greeted customers upon entrance to foster friendly and approachable atmosphere
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions
- Assisted customers by looking up product information, inventory, and pricing
Customer Service Representative
Shell true north
Parma, Ohio
08.2016 - 07.2021
- Developed strong customer relationships and loyalty through effective communication
- Ensuring personable customer service, up selling additional merchandise, managing all POS transactions with verification, calculation of applicable discounts and product promotions, stocking, processing incoming orders, maintaining front end and sales floor up keep
Running specialist/ sales associate
Dicks sporting goods
Parma, OH
05.2016 - 07.2021
- Leveraged strong communication skills to build relationships with clients
- Ensuring personable customer interaction, oversee and offer all customer gait analysis, having substantial product knowledge, up selling additional merchandise, stocking, rearranging, meticulous organization, display and fixture building, loading and unloading merchandise
Survey researcher
Peter Hart research
Toledo, Ohio
02.2012 - 03.2014
- Developed effective rapport with participants in order to obtain accurate responses and maximize response rate
- Conducted a wide variety of market surveys, collected extensive amounts of data using methods such as interviews and or questionnaires
- Maintained daily quota numbers in specified demographics, documented market surveys, questionnaires, and interviews with specific details of the sources of information
Education
High School Diploma -
Toledo, Ohio05.2010
Skills
- Product Knowledge
- Client Engagement
- Product and Service Sales
- Multitasking
- Excellent Communication
Timeline
Zoning associate/ sales associate
Mccoys building supplies
05.2024 - Current
Sales associate
Stripes convenience stores
04.2023 - Current
Merchandising service associate
Lowe's home improvement
01.2021 - 01.2022
Customer Service Representative
Shell true north
08.2016 - 07.2021
Running specialist/ sales associate
Dicks sporting goods
05.2016 - 07.2021
Survey researcher
Peter Hart research
02.2012 - 03.2014