Janae Hawkins
Houston,TX
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about products and can improve customers experience with personal knowledge. Well-organized, proactive and detail-oriented.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
HEB Grocery Store
Sugar Land, TX
07.2023 - 03.2024
- Efficiently bagged groceries to prevent product damage
- Helped address customer concerns effectively
- Maintained a clean and organized work area at all times.
- Participated in scheduled training for up-to-date knowledge on company policies.
- Assisted elderly, disabled, and pregnant customers with lifting heavy items and addressing other inquiries, such as carry-out orders.
- Shared insights on products based on personal usage experience
Education
High School Diploma -
Stephen F Austin High School
Sugar Land, TX05-2025
Skills
- Effective Complaint Resolution
- Effective Negotiation Techniques
- Customer Engagement
- Comprehensive Understanding of Products
- Effective Communication
- Prioritization Skills
Affiliations
- I am a traditional pen-ink artist, and enjoy selling my art through commissioning in my spare time. My largest commission being a painting i sold for $200.
- I am an ex-competitive gymnast of 5 years, with accomplishments such as meeting Simone Biles.
- I am an ex-competitive swimmer of 5 years.
Accomplishments
- NEHS, national elementary Honor society.
Timeline
Customer Service Assistant
HEB Grocery Store
07.2023 - 03.2024
High School Diploma -
Stephen F Austin High School