Janae Maligaya
CASTRO VALLEY,CA
Overview
8
8
years of professional experience
Work History
Small Business Owner
Palm Treatz
East Bay, CA
07.2020 - Current
- Networked with other small businesses and vendors to obtain customers.
- Recorded sales and budgets on Google Excel Sheet.
- Participate in fundraisers and community events throughout the Bay Area.
- Designed menu and manage social media by photographing products for sale and posted pictures online to increase visibility and showcase current products.
- Schedule pick ups and deliveries on weekends.
- Create new dessert recipes.
Medical Receptionist
AmCare Medical Group
Hayward, CA
10.2022 - 11.2023
- Greet patients to answer questions or refer inquiries to appropriate personnel.
- Process patient payments and scan identification and insurance cards.
- Checking patients in and out for appointments and coordinating new and follow-up appointments.
- Call patients to confirm scheduled appointments.
- Handling difficult phone calls.
- Room patient's into correct room and informing them the Doctor will be with them shortly.
Babysitter
Freelance Babysitter
East Bay, CA
05.2018 - 03.2020
- Supervised and cared for children ages 11 months to 10 years old.
- Monitored children's safety and well-being to prevent accidents and falls.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Monitored children while napping and helped with homework.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Took children to and from school.
- Able to communicate well with kids and babies.
Hostess
Horatio's
San Leandro, CA
06.2018 - 03.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Monitored dining area to assess server capacity and estimate wait times.
- Built positive relationships with other front-of-house and kitchen staff.
Waitress/Table Busser
Burgermeister
Daly City, CA
07.2017 - 10.2017
- Managed phone and walk-in orders.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Waitress
Dave & Buster's
Daly City, CA
12.2016 - 08.2017
- Stocked service areas with supplies during slow periods.
- Promptly reported complaints with customers to managers
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Orient newly hired employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Accurately took orders and inputted into POS system to total meal costs and add taxes for final bill calculation.
Server
Milkcow
San Bruno, CA
09.2016 - 01.2017
- Informed customers of daily specials and signature menu items.
- Restocked service areas with supplies throughout shift.
- Trained new employees to perform duties.
- Persuade customers to try and buy our unique flavor ice cream.
- Open and closed the store by making sure everything is ready when opening and closing for next day.
- Provided exceptional service to high volume of daily customers.
Server
Poke Bowl
Daly City, CA
06.2016 - 10.2016
- Served fresh, raw fish efficiently per guidelines with a pleasant demeanor.
- Handled various payment types including cash and card.
- Operated POS terminals to input orders, split bills and calculate totals.
- Filled condiments and napkin containers during slack periods.
Education
BLS Certified -
American Heart Association
02.2023
Associate of Arts - Liberal Arts: Emphasis in Kinesiology And Wellness
Chabot College
Hayward, CA12.2020
High School Diploma -
Westmoor High School
Daly City, CA05.2016
Certified Phlebotomy Technician I - Phlebotomy
Phlebotomy Training Specialists
El Cerrito, CASkills
- Healthcare experience
- HIPAA Guidelines
- Front Desk Operations
- Prescription Refills
- Computer Proficiency with Excel, Google Docs and EPIC system
- Telephone Etiquette
- Able to work under pressure
- Willingness to learn new tasks
- Team player
- Proficient at multitasking
- Organized
- Flexible Schedule
- Active listener
- Monitoring patient's vitals
Timeline
Medical Receptionist
AmCare Medical Group
10.2022 - 11.2023
Small Business Owner
Palm Treatz
07.2020 - Current
Hostess
Horatio's
06.2018 - 03.2020
Babysitter
Freelance Babysitter
05.2018 - 03.2020
Waitress/Table Busser
Burgermeister
07.2017 - 10.2017
Waitress
Dave & Buster's
12.2016 - 08.2017
Server
Milkcow
09.2016 - 01.2017
Server
Poke Bowl
06.2016 - 10.2016
BLS Certified -
American Heart Association
Associate of Arts - Liberal Arts: Emphasis in Kinesiology And Wellness
Chabot College
High School Diploma -
Westmoor High School
Certified Phlebotomy Technician I - Phlebotomy
Phlebotomy Training Specialists