Ja'Nae Tyler
Baltimore,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Baltimore Safe Haven
06.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
Program Director
Baltimore Safe Haven
07.2023 - 05.2024
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Conducted needs assessments and developed program objectives.
- Compiled reports on program outcomes for internal and external stakeholders.
- Developed strategic plans to ensure successful program operations.
- Collaborated with external partners to leverage resources for the program's success.
- Created and implemented new policies and procedures for the program.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Monitored performance metrics to evaluate effectiveness of programs.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Reviewed existing programs and identified areas of improvement or expansion.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Managed program operations and provided strategic leadership for workers.
- Collected key program data and analysis to support continuous improvement.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Wrote proposals and reports for general and specific program support.
- Supervised program and project managers to provide feedback and resolve complex problems.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
Workforce Development Coordinator
Us Helping Us, People Into Living
04.2023 - 11.2023
- Designed training materials that effectively communicated key concepts related to workforce development.
- Collaborated with stakeholders from various departments to ensure successful implementation of workforce development activities.
- Established partnerships with educational institutions to offer additional resources for employees' continued learning and development.
- Developed procedures for tracking employee progress through different stages of their careers.
- Identified areas needing improvement in the organization's existing workforce development strategy and provided solutions accordingly.
- Developed and implemented workforce development programs to meet organizational needs.
- Worked with team to continuously improve career and placement opportunities for students.
- Monitored training costs to maintain training budget.
- Presented training information via role playing, simulations and team exercises.
- Mentored team members to succeed and advance within department and company.
- Oversaw training courses and promotional paths for professionals and leaders.
- Determined course objectives and found or wrote course materials to cover topics.
Chief of Staff, Contract
26 Health
12.2022 - 04.2023
- Coordinated with internal departments and external stakeholders to ensure successful execution of projects.
- Managed communications between the executive office, senior leaders, and other staff members.
- Created monthly reports summarizing progress towards achieving organizational objectives.
- Conducted research on relevant topics to inform decisions made by the executive team.
- Developed and implemented strategic plans for the executive team to achieve organizational goals.
- Drafted memos outlining key decisions taken by the executive office during meetings or discussions.
- Established protocols for handling confidential information related to decision-making processes in the executive office.
- Acted as a liaison between executives and other stakeholders when necessary.
- Prepared briefing materials ahead of important meetings or events attended by executives.
- Represented the executive office at public functions or meetings with external stakeholders.
- Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
- Prepared meeting agendas, notes and briefing materials.
- Analyzed financials to prepare for meetings and board-related obligations.
- Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
- Established comprehensive performance goals for organizational, unit, and staff levels, resulting in increase in task prioritization and execution.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Director of Operations
Baltimore Safe Haven
09.2021 - 11.2022
- Established a robust framework for maintaining accurate records, ensuring compliance with accounting practices while increasing the efficiency of internal control services.
- Developed, recommended, implemented, and evaluated operational policies and procedures for all areas of responsibility
- Ensured compliance with local, federal and state regulations and laws governing business operations.
- Promoted high performance and continuous improvement culture by emphasizing the value of learning and commitment to quality.
- Led hiring and onboarding process for new staff and volunteers
- Created and executed training initiatives and team-building events to maximize staff potential
- Managed the delivery of training and development programs to ensure staff members' growth
- Established and monitored staff performance and development goals, assigned accountabilities, set objectives, established priorities, and conducted annual performance evaluations for all levels of the organization
- Collaborated with board members, executive directors, senior officers, and department directors to plan and execute the annual budget process
- Implemented a supportive and collaborative strategy for mentoring and developing staff members by delegating tasks effectively, defining objectives clearly, prioritizing activities efficiently, and assessing performance accurately.
- Served as a staff lead, overseeing drop-in center operations.
- Worked collaboratively with staff to enhance program operations, assess program objectives, and fulfill program deliverables
- Partnered with senior staff to successfully establish program partnerships and MOUs
- Ensured all programs have sufficient materials and resources for optimal operational efficiency.
- Extensive knowledge regarding the organization's mission, vision, programs and services.
- Directed multiple accounting functions such as accounts receivable management, accounts payable processing, payroll administration, bank record keeping and financial statement preparation
- Managed financial record-keeping system by accurately coding income and expenses.
- Developed and executed effective internal financial controls.
- Collaborated with senior leadership to optimize financial strategies such as spending, budgeting, cash flow management, and fundraising
- Delivered timely and accurate financial reports
- Served as a key contributor in devising and executing an effective development plan in partnership with top management
- Collaborated with Key stakeholders to enhance tracking of donor and grant income, streamline grant applications, and improve grant reporting.
Public Health Program Administrator
Pennsylvania Department of Health
01.2018 - 09.2021
- Developed Data-to-Care (D2C) policies and procedures
- Developed and implanted D2C pilot projects
- Oversaw the process for identifying people living with HIV that are 'out-of-care'
- Worked with local Health Departments to identify medical providers to partner with the D2C program
- Fostered collaborative relationships with neighboring Health Departments
- Oversaw all D2C programmatic activities
- Identified program expansion opportunities
- Identified capacity building opportunities related to D2C
- Assessed effective evidence-based interventions for the program
- Conducted quality assurance activities and led quality improvement projects
- Conducted yearly site visits to D2C funded county health departments in accordance to HRSA and Ryan Whyte standards
- Ensuring contractual agreements are met and provide technical assistance where needed
- Conducted yearly site visits to D2C funded county health departments in accordance with PADOH grant standards
- Ensuring contractual agreements and performance measures are met and provide technical assistance where needed
- Provided technical assistance on D2C-related issues and activities
- Nurtured coordination and collaboration with a variety of D2C partners/stakeholders
- Prepared reports for funders, stakeholders, and leadership on D2C activities (may be verbal, written or electronic)
- Coordinated activities closely with staff to generate relevant data to manage the project
- Participated on state and federal committees/workgroups
- Provided oversight of CQM activities in the interim of staff changes.
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
- Developed and implemented program policies and procedures.
- Researched best practices in areas relevant to specific programs initiatives.
- Implemented quality assurance processes to ensure accuracy in data collection methods used by staff members working on various projects within the scope of the program.
- Developed strategies for improving service delivery mechanisms associated with programs activities.
- Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
- Collaborated with other departments to ensure efficient operations of the program.
- Assessed performance outcomes against established goals and objectives of the program.
- Cultivated relationships with stakeholders including government officials and representatives from partner agencies involved in delivering services through the program.
- Provided administrative support for program planning, implementation, and evaluation activities.
- Spearheaded program planning and staff development to promote growth.
- Collected key program data and analysis to support continuous improvement.
Commissioner
Philadelphia office of Mayor Jim Kenny, Office of LGBT Affairs
04.2016 - 01.2018
- Attended community forums and meetings addressing community concerns
- Acted as a liaison between city residents, specifically LGBT folks and office of LGBT affairs
- Worked alongside the office's Executive Director to address community needs and concerns
- Attended regular meetings within the city government to address constituents concerns within the inner governmental affairs offices and the LGBT community at large
- Worked with local agencies and inner governmental agencies on LGBT Cultural humility (i.e
- Local police department)
- Assisted with resolving and defusing community tensions with local LGBT agencies and leadership
- Worked alongside office leadership and other commissioners to build a leadership pipeline
- Preparing aspiring LGBT leaders for positions on local LGBT agencies Boards of Directors.
Education
GED -
G.E.D
12-2012
Some College (No Degree) - Bachelor of Science
Southern New Hampshire University
Philadelphia, PASkills
- Strategic Planning
- Organizational Leadership
- Vendor management
- Performance standards and analysis
- Project management
- Policy Implementation
- Compliance oversight
- Payroll administration and timekeeping
- Contract administration
- Process improvement
- Financial oversight
Certification
- Maryland Department of Health; Certified Community Health Worker, 2023
- Baltimore City Health Department; Testing/Linkage to Care, 2021
- Philadelphia Department of Public Health; HIV/AIDS Counseling and Testing, 2012
- Philadelphia Department of Public Health; Regional Prevention Network Certification, 2012
- Becksford's Health Services; Phlebotomy Certified, 2012-2017
- Philadelphia Department of Behavioral Health and Intellectual Disability; Mental Health First Aid, 2015
- New York Department of Mental Health and Hygiene; Anti-Retroviral Treatment and Access to Services (ARTAS), 2017
References
References available upon request.
Education and Training
other
Community Service
- Community Advisory Board, Member, Baltimore, MD, 2022, Present
- Baltimore City HIV Planning Group, Baltimore, MD, 2022, Present
- Board of Directors, President, Philadelphia, PA, 2020, Present, Doll House Project
- Board of Directors, Co-chair, Harrisburg, PA, LGBT Center of Central PA.
- Board of Directors Member, Harrisburg, PA, Pennsylvania Youth Congress
- Global Community Advisory Board Representative, 2016, 2018, Global HIV AIDS Network Coordination (HANC)
- University of Pennsylvania HVTN Community Advisory Board Representative, 2015, 2018, Global HIV Vaccine Trial Network Global Community Advisory Board
- Community Advisory Board, Co-chair, Philadelphia, PA, University of Pennsylvania, Perelman School of Medicine, HIV Vaccine Trials Unit
Timeline
Director of Operations
Baltimore Safe Haven
06.2024 - Current
Program Director
Baltimore Safe Haven
07.2023 - 05.2024
Workforce Development Coordinator
Us Helping Us, People Into Living
04.2023 - 11.2023
Chief of Staff, Contract
26 Health
12.2022 - 04.2023
Director of Operations
Baltimore Safe Haven
09.2021 - 11.2022
Public Health Program Administrator
Pennsylvania Department of Health
01.2018 - 09.2021
Commissioner
Philadelphia office of Mayor Jim Kenny, Office of LGBT Affairs
04.2016 - 01.2018
Some College (No Degree) - Bachelor of Science
Southern New Hampshire University
GED -
G.E.D
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