JANAE VELASQUEZ
Dallas Ft Worth,TX
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Compliance Analyst
DIRECTV
03.2022 - 09.2022
- Assisted investigation and risk management teams with investigations and risk identification.
- Assisted with development of compliance objectives and strategies.
- Identified gaps in existing compliance processes and recommended updates.
- Kept informed regarding pending industry changes, trends, or best practices.
- Oversaw and monitored violation tracking system for accuracy, reducing risk occurrences by 10%.
- Maintained composure in stressful situations, confrontations, interviews, and records searches.
- Designed and monitored underwriting scorecards and related predictability.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control CPI risks.
- Developed improvement and corrective action plans to bring operations in line with requirements
Business Data Analyst
DIRECTV
06.2021 - 03.2022
- Monitored and controlled data upload, checking for successful data import and quality.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Worked with business intelligence software and various reports to glean insights
- Created data models to support decision-making processes,"Increased sales by 10%".
- Supported tasks related to SharePoint development and application maintenance.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex dashboards and reporting tools to track business performance metrics.
- Analyzed open orders, backlog, and sales data to provide sales team with insights
- Generated business intelligence reports to inform strategic decision-making
Lead Security Monitoring Manager
AT&T Digital Life Home Security
03.2019 - 06.2021
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Worked with other teams to enforce security of applications and systems.
- Translated complex technical issues into digestible language for non-technical users
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Analyzed network traffic and system logs to detect agent activities "Increased stats by 15%".
Operator Support Specialist
Oklahoma Heart Hospital LLC
11.2017 - 04.2018
- Compiled, evaluated and reviewed engineered data for internal system.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Studied and researched various medical terms as well as software and coding systems.
- Managed patient registration process, confirming data accuracy and completeness.
- Supported public relations managers with writing, researching and preparation of materials
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Provided exceptional customer service to patients, answering questions and addressing concerns, 'Managed over 50 customer calls per day.'
Corporate Communications Specialist
Oklahoma University Medical Center
07.2015 - 11.2017
- Compiled, evaluated and reviewed engineered data for internal system.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Studied and researched various medical terms as well as software and coding systems.
- Managed patient registration process, confirming data accuracy and completeness.
- Supported public relations managers with writing, researching and preparation of materials
- Responded to customer inquiries and provided technical assistance over phone and in person 'Managed over 100 customer calls per day'.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Bachelor of Science - Organizational Leadership
University Of Central Oklahoma
Edmond, OK12.2018
Associate of Science - Health Care Administration
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2017
Associate of Science - Enterprise Development
Oklahoma State University - Oklahoma City
Oklahoma City, OK12.2015
Skills
- Time Management Skills
- Strong Organization
- Analysis And Reporting
- Verbal And Written Communication
- Webfocus
- Sql
- Power Bi
- Company Standards
- Financial Services
- Tableau
Certification
Power BI Certification: Data Visualization | Microsoft
Timeline
Compliance Analyst
DIRECTV
03.2022 - 09.2022
Business Data Analyst
DIRECTV
06.2021 - 03.2022
Lead Security Monitoring Manager
AT&T Digital Life Home Security
03.2019 - 06.2021
Operator Support Specialist
Oklahoma Heart Hospital LLC
11.2017 - 04.2018
Corporate Communications Specialist
Oklahoma University Medical Center
07.2015 - 11.2017
Bachelor of Science - Organizational Leadership
University Of Central Oklahoma
Associate of Science - Health Care Administration
Oklahoma State University - Oklahoma City
Associate of Science - Enterprise Development
Oklahoma State University - Oklahoma City
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