Janae Warren
Oakland,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Founder and Owner
Oakland Trends LLC
San Leandro
07.2019 - Current
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Managed day-to-day business operations. Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
Patient Service Representative
Sutter Health
Fremont, CA
07.2013 - 05.2019
- Answered incoming calls and scheduled appointments using Epic Software.
- Assisted patients with electronic check in, took copayments and compiled daily financial records.
- Handled sensitive patient concerns and participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Administrative Assistant/Purchasing
Cartridge World of North America
Berkeley, CA
11.2006 - 04.2011
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Associates - LVN
City College of San Francisco
South San Francisco, CA05.2011
Ribet Academy College Preparatory
Los Angeles, CA06.2004
Skills
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Administrative Support
- Inventory Control
- Financial Accounting
- Data retrieval systems
- Vendor engagement
- Scheduling and Coordinating
- MS Office
- Negotiation and Conflict Resolution
Timeline
Founder and Owner
Oakland Trends LLC
07.2019 - Current
Patient Service Representative
Sutter Health
07.2013 - 05.2019
Administrative Assistant/Purchasing
Cartridge World of North America
11.2006 - 04.2011
Associates - LVN
City College of San Francisco
Ribet Academy College Preparatory