Janae Williams
Long Branch,NJ
Summary
My name is Janae Williams, and I am a hardworking, dependable, and goal-oriented individual with leadership experience and a commitment to excellence and teamwork.
Overview
7
7
years of professional experience
Work History
Barista
Dunkin' Brands
Long Branch
04.2019 - 03.2020
- Prepared and served high-quality beverages according to established recipes and standards.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems accurately, handling cash transactions efficiently.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Receptionist
Chelsea Senior Community
Shrewsbury, NJ
06.2020 - 08.2021
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated transportation for residents, enhancing service delivery.
- Maintained accurate records of resident information and visitor logs for compliance purposes.
- Addressed resident inquiries and concerns promptly, fostering positive relationships.
Sales Associate
Banana Republic Factory Store
Tinton Falls, NJ
04.2023 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained visual merchandising standards to ensure an appealing shopping environment.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on product knowledge and customer service best practices.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Conducted inventory management tasks, including stock replenishment and organization.
- Monitored sales trends to identify opportunities for upselling and cross-selling products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06.2021
Level 2 Nursing Certificate - Nursing Education
Monmouth County Vocational School
Middletown, NJ06.2021
Bachelor of Science - Medicine
Stony Brook University
Stony Brook, NY05.2025
Skills
- Customer Service
- Persuasive Selling
- Hospitality and Professionalism
- Time management
- Friendly and outgoing
- Team player
- Patient care and support
- Medical Terminology
- Cultural competence in healthcare settings
- Understanding social determinants of health
Timeline
Sales Associate
Banana Republic Factory Store
04.2023 - Current
Receptionist
Chelsea Senior Community
06.2020 - 08.2021
Barista
Dunkin' Brands
04.2019 - 03.2020
High School Diploma -
Long Branch High School
Level 2 Nursing Certificate - Nursing Education
Monmouth County Vocational School
Bachelor of Science - Medicine
Stony Brook University