Janaejhia James
Seasoned Skyes with more than and Half years of experience in fast-paced at Home. Excellent Customer service and Typing skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Work History
Customer Service Representative
4 Years 1 Month• Answered customer inquiries and provided accurate information
regarding products and services.
• Provided excellent customer service to resolve customer complaints in a
timely manner.
• Gathered customer feedback through surveys and used the data to
improve customer service.
• Assisted customers with product selection, ordering, billing, returns,
exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and
comments for future reference.
Appointment Scheduling Respresentative
2 Years 10 Months•Assisted with creating new policies related to scheduling procedures. Communicated changes in policy
or procedure updates to customers.
•Performed administrative duties such as filing paperwork and faxing documents.
•Trained new staff members on scheduling processes and protocols.
Provided information regarding medical services, fees, and payment options.
•Followed up with patients regarding upcoming appointments. Inputted billing information into database
system accurately.
•Adjusted schedules as needed due to cancellations or delays. Monitored patient wait times to ensure
timely service delivery.
Fraud Analyst
3 Years 4 Months• Monitored customer accounts and identified any discrepancies or irregularities in account activity.
• Performed detailed analysis of financial transactions to identify suspicious activity.
• Collaborated with other departments on investigations as needed to review evidence, analyze data,
and prepare reports for management.
• Evaluated internal control systems to ensure compliance with applicable laws and regulations related
to fraud prevention.
• Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
• Identified areas where additional controls could be implemented to prevent future fraud incidents.