Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janae D. Hanks

Colton,CA

Summary

Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.

Offering strong organizational and problem-solving abilities, eager to learn and develop in customer-oriented environment. Brings keen understanding of customer service dynamics and effective communication techniques. Ready to use and develop interpersonal and administrative skills in Front Desk Customer Service Representative role.

Overview

7
7
years of professional experience

Work History

Medical Assistant Coordinator

Illumination Foundation
Riverside, CA
09.2024 - Current

Maintained accurate medication administration records consistently.

Administered various medications following physician guidelines.

Executed triage processes to elevate team productivity.

Engaged in quality enhancement projects to improve patient care outcomes.

Coordinated interactions among patients, families, healthcare professionals.

Collaborated with healthcare team to evaluate patient requirements, adjust care plans and execute interventions.

Handled various tasks concurrently with precise documentation.

Handled patient calls, identified issues and provided appropriate assistance following facility guidelines.

Ensured safety of patients by following infection control procedures.

Facilitated patient admissions by collecting necessary information.

Enforced rigorous data protocols to adhere to HIPAA standards.

Executed daily responsibilities with precision and speed.

Retail Associate

Footlocker
San Bernardino, CA
10.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Line cashier

Yaamava Resort & Casino
Highland, CA
10.2022 - 10.2023
  • Assisting with transactions
  • Welcomed customers and helped determine their needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Receiver/Security

Lineage Logistics
Fontana, CA
05.2021 - 10.2022
  • Receiving inventory and counting
  • Making sure the job site is safe and clean
  • Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
  • Improved inventory accuracy by conducting regular audits and updating records accordingly.
  • Expedited unloading of trucks, minimizing delays in the overall supply chain process.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Cashier/General Merchandiser

Target
San Bernardino, CA
10.2018 - 07.2020
  • Restocking and organizing shelves
  • Checking out guests and bagging items
  • Helping with online orders
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Education

Completed schooling - medical assistant, ekg technician and phlebotomy

AUMT Institute
Ontario, CA
03.2024

High School Diploma -

Rialto High School
Rialto, CA
06.2020

Skills

  • Leadership
  • Communication skills
  • Problem solving
  • Creative
  • Dependable
  • Time management
  • Great customer service
  • Teamwork
  • Willingness to learn
  • Confident
  • Active listening
  • Data entry
  • Attentive customer service
  • Cash register operations
  • Quick learner
  • Stocking

Timeline

Medical Assistant Coordinator

Illumination Foundation
09.2024 - Current

Retail Associate

Footlocker
10.2023 - 06.2024

Line cashier

Yaamava Resort & Casino
10.2022 - 10.2023

Receiver/Security

Lineage Logistics
05.2021 - 10.2022

Cashier/General Merchandiser

Target
10.2018 - 07.2020

Completed schooling - medical assistant, ekg technician and phlebotomy

AUMT Institute

High School Diploma -

Rialto High School
Janae D. Hanks