Janasa Roberson
Charlotte,NC
Summary
Dedicated college student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, and problem-solving. Thrives in dynamic academic environments and eager to contribute skills and enthusiasm to diverse projects and opportunities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Agent
HHS Aviation
Charlotte, NC
08.2023 - 07.2024
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Built and maintained productive relationships with employees.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Warehouse Worker
Amazon
Charlotte, NC
11.2022 - 01.2023
- Received and tracked incoming inventory shipments.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Customer Service Representative
Meduit
Charlotte, NC
09.2018 - 06.2022
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Communications
Central Piedmont Community College
Charlotte, NC05-2026
High School Diploma -
West Charlotte High School
Charlotte, NC06-2018
Skills
- Effective problem solving
- Flexible Work Schedule
- Adaptable under pressure
- Conflict resolution ability
- Data Entry
- Customer Service
- Professional Demeanor
- Written Communication
- Documentation And Reporting
- Phone Etiquette
- Organizational Skills
- Excellent Communication
Timeline
Airport Customer Service Agent
HHS Aviation
08.2023 - 07.2024
Warehouse Worker
Amazon
11.2022 - 01.2023
Customer Service Representative
Meduit
09.2018 - 06.2022
Communications
Central Piedmont Community College
High School Diploma -
West Charlotte High School
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