Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ja'Nasia Whitfield

Waco,TX

Summary

Experienced with customer service and problem-solving in a fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Dillards Department Store
Waco, TX
09.2025 - 04.2026
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to improve product visibility and accessibility.
  • Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
  • Collaborated with team members to achieve daily sales goals and maintain store standards.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant Manager

Journey’s Kidz
Waco, TX
11.2024 - 03.2025
  • Assisted in managing daily operations, ensuring smooth workflow and optimal staff performance.
  • Coordinated scheduling for staff shifts, optimizing coverage during peak business hours.
  • Mentored new hires on operational procedures, fostering a collaborative team environment.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Sales Associate & Sales Lead

Journey’s
Waco, TX
06.2024 - 11.2024
  • Collaborated with team members to achieve daily sales goals and improve customer engagement.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed inventory levels, conducting regular stock checks to minimize discrepancies.
  • Built relationships with customers to encourage repeat business.

Editor-in-Chief

WHOSEMELODY
Waco, TX
11.2023 - Current
  • Edited and curated content to ensure clarity, accuracy, and adherence to publication standards.
  • Collaborated with self to develop engaging narratives and maintain consistent tone across articles.
  • Oversaw editorial calendar, prioritizing deadlines and coordinating with team members for timely publication.
  • Conducted thorough fact-checking to enhance credibility and reliability of published materials.

(This is my own music blog)

Education

High School Diploma -

Waco High School
Waco, TX
05-2022

Skills

  • Problem-solving
  • Reliability and punctuality
  • Patience and composure
  • Creative vision
  • POS system operation
  • Customer inquiries

Certification

  • ESB certified: Entrepreneurship and small business, 01/2022

Interests

  • Walking and taking photos
  • Listening to music
  • Film-making
  • Modeling
  • Journalism
  • Fashion

These help me improve my creativity and attention to detail

Timeline

Sales Associate

Dillards Department Store
09.2025 - 04.2026

Assistant Manager

Journey’s Kidz
11.2024 - 03.2025

Sales Associate & Sales Lead

Journey’s
06.2024 - 11.2024

Editor-in-Chief

WHOSEMELODY
11.2023 - Current

High School Diploma -

Waco High School