Janasian Kendall
Macon,GA
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Glass Claims Representative
GEICO, Government Employees Insurance
09.2021 - Current
- Improved internal processes by consistently providing feedback on ways to enhance efficiency within the Glass Claims department.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Communicated verification and authorization status updates with Glass department to facilitate decision-making for patient admissions and insurance coverage.
- Followed up with customers on unresolved issues.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.'
Warehouse Worker
Amazon
06.2023 - Current
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Server
Waffle House
06.2020 - 09.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
GEICO, Government Employees Insurance
08.2020 - 09.2021
- Documented customer interactions and transactions for accurate, up-to-date records.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
Call Center Representative
Concentrix
01.2019 - 05.2020
- Cross-trained and backed up other customer service managers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Science - Business Administration
Middle Georgia State University
Macon, GA05.2026
High School Diploma -
Westside High School
Macon, GA04.2018
Skills
- Equipment Troubleshooting
- Forklift Operation
- Damage Reports
- Safety Protocols
- Inbound Call Management
- Calm and Professional Under Pressure
- Complaint resolution
Timeline
Warehouse Worker
Amazon
06.2023 - Current
Glass Claims Representative
GEICO, Government Employees Insurance
09.2021 - Current
Customer Service Representative
GEICO, Government Employees Insurance
08.2020 - 09.2021
Server
Waffle House
06.2020 - 09.2023
Call Center Representative
Concentrix
01.2019 - 05.2020
Associate of Science - Business Administration
Middle Georgia State University
High School Diploma -
Westside High School