Janay Dorest
2615 Sunrise Ridge Ln, Jacksonville,FL
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wawa
Jacksonville, FL
06.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls providing customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong customer relationships to encourage repeat business.
Cashier
Wawa
Jacksonville, FL
06.2020 - Current
- Operated a POS system to collect payments, process refunds, and provide accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and provided additional store information and product advice.
- Used suggestive selling techniques to promote add-on sales.
- Stocked and arranged inventory trucks while managing customers and transactions.
- Trained new team members in cash register operation and stock procedures.
Barista
Wawa
Jacksonville, FL
06.2020 - Current
- Prepared and served hot and iced hand-crafted drinks with high accuracy and consistently strong customer satisfaction.
- Memorized recipes for specialty beverages and seasonal offerings.
- Maintained calm and professional demeanor during high-volume periods and special events.
- Maintained a organized workspace, enabling coworkers to locate resources and products.
- Trained new Team members on hand- crafted beverages, coffee, sanitation, organization, stocking and customer satisfaction.
Education
06.2025
High School Diploma -
06.2021
Skills
- Customer Service (3 years experience)
- Communication
- Tech-Savvy
- Organization and prioritization
- Rapid and adaptive learner
- Independent solid problem solver
- Team leadership
- Professionalism
Timeline
Customer Service Representative - Wawa
06.2020 - Current
Cashier - Wawa
06.2020 - Current
Barista - Wawa
06.2020 - Current
Florida State College At Jacksonville - ,
Darnell Cookman School of The Medical Arts - High School Diploma,