Janay Mann
Passaic,NJ
Summary
Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Account Representative
St Josephs Health
06.2021 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Handled financial transactions.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Medical Receptionist
G&S Medical Associates
04.2020 - 05.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to medical office policies, maintaining strict privacy protocols.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Receptionist
Aldin Trans
06.2019 - 02.2020
- Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, and team members
- Performed daily routine of field service work orders using an established workforce management system
- Followed policy and procedures, maintained confidential records for employees
Education
Medical Assistant - Medical Assistant
American Institute
Clifton, Nj11.2024
High School Diploma -
Passaic High School
Passaic, Nj06.2015
Skills
- Outstanding communication skills
- Strong ability to communicate effectively and professionally via email and telephone
- Capable of operating common office equipment
- Computer literacy
- Good knowledge of basic computer programs
- Microsoft Word
- Excel
- Data entry
- CPR Certified
- Medical terminology knowledge
- Verbal and written communication
- Hospital operations
Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
St Josephs Health
06.2021 - Current
Medical Receptionist
G&S Medical Associates
04.2020 - 05.2021
Receptionist
Aldin Trans
06.2019 - 02.2020
High School Diploma -
Passaic High School
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Medical Assistant - Medical Assistant
American Institute
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