Ja'Naya Andrews
Winterhaven
Summary
Dedicated customer service professional with a track record of resolving issues promptly. Known for reliability, accountability, and enhancing customer satisfaction through effective communication.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Publix
Auburndale, FL
06.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer throughout shifts, ensuring accountability.
- Collaborated with team members to enhance customer service experiences.
- Bag groceries with care
- Help customers with there bags to their car
- Developed strong relationships with regular customers to foster loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Winter Haven High School
Winter Haven, FL05-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Accomplishments
- I do weight lifting and i been doing it for the pass 2 years
- I worked in a daycare for community service hours for about a month
Timeline
Customer Service Cashier
Publix
06.2022 - Current
High School Diploma -
Winter Haven High School