Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ja'Naya Andrews

Winterhaven

Summary

Dedicated customer service professional with a track record of resolving issues promptly. Known for reliability, accountability, and enhancing customer satisfaction through effective communication.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Publix
Auburndale, FL
06.2022 - Current
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate cash drawer throughout shifts, ensuring accountability.
  • Collaborated with team members to enhance customer service experiences.
  • Bag groceries with care
  • Help customers with there bags to their car
  • Developed strong relationships with regular customers to foster loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

Winter Haven High School
Winter Haven, FL
05-2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Accomplishments

- I do weight lifting and i been doing it for the pass 2 years

- I worked in a daycare for community service hours for about a month

Timeline

Customer Service Cashier

Publix
06.2022 - Current

High School Diploma -

Winter Haven High School