Summary
Work History
Skills
Timeline
Generic

Zoe Borsani

Kernersville,NC

Summary

Detail-oriented professional with diverse experience in pharmacy, quality assurance, and healthcare administration. Adept at managing processes, training staff, and ensuring compliance with regulations. Strong background in customer service and software testing, contributing to operational efficiency and enhanced patient care.

Work History

Pharmacy Technician

CVS Pharmacy
  • Received and transcribed medication orders accurately.
  • Counted and packaged medications for patient prescriptions.
  • Created labels ensuring compliance with pharmacy standards.
  • Checked stock for outdated drugs to maintain safety and efficacy.
  • Operated pharmacy software for inventory management and patient records.

Quality Assurance Specialist and Trainer

Anomaly Squared
  • Conducted thorough testing of software applications to ensure functionality and performance.
  • Developed and implemented training programs for new quality assurance staff.
  • Collaborated with development teams to identify and resolve software defects.
  • Documented testing processes and results to maintain quality standards.
  • Utilized automated testing tools to enhance efficiency in quality assurance processes.

Dental Specialist

UnitedHealthcare
  • Managed benefits enrollment for new hires and processed terminations.
  • Assisted employees with inquiries regarding coverage, claims, and plan provisions.
  • Ensured compliance with federal, state, and local regulations, including HIPAA and ACA.
  • Liaised with insurance providers to resolve billing disputes and manage service agreements.
  • Conducted cost and utilization analysis to inform budgeting and evaluate plan effectiveness.

Skills

  • Customer service
  • Quality assurance
  • Software testing
  • Medication management
  • Training development
  • Regulatory compliance
  • Inventory management
  • Billing resolution
  • Cost analysis
  • Team collaboration

Timeline

Pharmacy Technician

CVS Pharmacy

Quality Assurance Specialist and Trainer

Anomaly Squared

Dental Specialist

UnitedHealthcare

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Zoe Borsani