Janaye Coley
Atlanta,GA
Summary
Results-driven Call Center Agent with 2 years of customer service experience. Skilled in service delivery and relationship-building to support business goals. Focused on delivering prompt responses to customer inquiries and training new employees on established procedures.
Overview
7
7
years of professional experience
Work History
Manual Encoder/Customer Service Agent
Daifuku
Atlanta,GA
03.2025 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries using CRM software, ensuring timely follow-up and satisfaction.
- Trained new team members on service protocols and company policies to enhance performance.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
Assembly Agent
Unifi Aviation
Atlanta, GA
01.2023 - 03.2025
- Responsible for the final assembly of catering carts in the commissary department.
- Receive inbound used inventory from aircraft and rebuild/replenish it to the correct specifications boarded on a new flight.
- Review flight bills to determine what items are required for each flight.
- Stage carts correctly at the loading dock according to the flight number.
- Packing carts with ice, soda, snacks, beverages, dishware, etc.
Store Associate
Dollar General
McDonough, GA
01.2022 - 01.2023
- Developed numerous marketing programs (logos, brochures, newsletters, infographics, presentations, and advertisements) and made sure they exceeded the expectations of our clients.
- Managed up to 5 projects or tasks at a given time and ensured our team met its weekly deadlines.
- Consulted with clients on the most appropriate graphic design options based on their major marketing goals.
Customer Service Representative
Six Flags Over Georgia
Austell, GA
01.2020 - 01.2021
- Answer phones professionally for Inbound Calls.
- Assist guests with questions or concerns regarding the overall park, memberships, season passes, rides, entertainment, etc.
- Performed Outbound calls to contact customers about their account needs and different employees in other departments.
- Promote single-day, multi-day, season passes, and other promotional ticketing options.
- Utilized sales skills to increase ticket sales revenue by promoting ticket upgrades, parking passes, and other applicable add-ons.
- Assist in booking Birthdays and other events.
- Book Cabanas and complete reservation requests.
- Complete cancellation requests for memberships.
- Complete refund requests for guests.
- Respond to emails via Salesforce and complete related service requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Account Associate
VXI Global Solutions Inc
College Park, GA
01.2019 - 01.2021
- Solid problem-solving skills to determine and solve customer billing issues.
- Answers customer/client requests or inquiries concerning services and products and reports problem areas. Utilizes various systems and tools, such as Clarify, OPUS, and Troubleshoot & Resolve(TSR), to initiate, assist, and service customers.
- Made recommendations according to customers' needs, Continually maintained working knowledge of all company products, services, and promotions.
- Utilize operational systems to process purchases of all products and services Administer system functions on all opening, closing, and balancing procedures according to finance guidelines Strong verbal skills and phone skills to gather data for problem-solving and for communicating results to customers.
- Strong verbal and phone skills used to gather data for problem-solving and communicating results to customers.
- Solid problem-solving skills used to identify and resolve customer billing issues.
- Answered customer/client requests and inquiries regarding services and products while reporting problem areas.
- Utilized operational systems to process purchases for all products and services.
- Made recommendations based on customer needs while maintaining knowledge of company products, services, and promotions.
- Administered system functions on all opening, closing, and balancing procedures according to finance guidelines.
- Utilized Clarify, OPUS, and Troubleshoot & Resolve (TSR) systems and tools to initiate, assist, and service customers.
Census Field Supervisor Assistant (CFSA)
Atlanta Regional Census Bureau
Atlanta, GA
01.2020 - 01.2020
- Visited assigned neighborhoods and knocked on doors of households that have not yet participated in the census.
- Interview residents in assigned areas, explain the purpose of the Census, answer their questions, and record their answers.
- Maintain and submit records of hours worked, miles driven, and expenses incurred.
- Meet with supervisors to review procedures, report issues, and expenses incurred or concerns, and receive updated instructions.
- Attend team meetings and communicate with other Census takers via phone.
- Adhered to social distancing protocols and wore a mask or face shield at all times.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associates of Applied Science - Computer Animations, Graphic Design
Bossier Parish Community College
Bossier City, LA12-2015
High School Diploma - undefined
Minden High School
Minden, LA05-2012
Skills
- Strong Communicator
- Client Needs Assessment
- Customer Complaint Resolution
- Customer Relationship Management
- Technical Support
- Problem-Solving
- Time Management
- Empathy
- Adaptability
- Product knowledge
- Patience
Languages
Spanish
Elementary
Timeline
Manual Encoder/Customer Service Agent
Daifuku
03.2025 - Current
Assembly Agent
Unifi Aviation
01.2023 - 03.2025
Store Associate
Dollar General
01.2022 - 01.2023
Customer Service Representative
Six Flags Over Georgia
01.2020 - 01.2021
Census Field Supervisor Assistant (CFSA)
Atlanta Regional Census Bureau
01.2020 - 01.2020
Account Associate
VXI Global Solutions Inc
01.2019 - 01.2021
High School Diploma - undefined
Minden High School
Associates of Applied Science - Computer Animations, Graphic Design
Bossier Parish Community College