Janayshia Brown
Sales Associate
Easton,PA
Summary
Kind Sales Associate proficient and a high-achieving individual with 4 years of experience in customer service and sales. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
3
3
years of professional experience
Work History
Optical Sales Associate
Eyemart
02.2024 - Current
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Increased store revenue through effective sales techniques and product knowledge.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
Retail Assistant Manager
T-Mobile - Arch Telecommunications
11.2023 - 02.2024
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Sales Consultant
AT&T
09.2022 - 10.2023
- Implemented tailored solutions to enhance value for individuals, families, and businesses
- Boosted sales by advising on purchases and promoting additional products
- Adhered to AT&T's policies and procedures to deliver exceptional customer service
- Kept abreast of updates in AT&T products, accessories, pricing plans, promotions, and service features.
SCC Contact Worker
AAMC Services, Beacon Hill Staffing
04.2022 - 08.2022
- Engaged remotely with clients to assess needs and respond to inquiries
- Managed incoming telephone calls and emails, ensuring swift response
- Reviewed initial financial aid applications for adherence to accuracy and compliance standards
- Utilized company's troubleshooting resolution tree to diagnose and resolve technical issues.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Customer Care Representative
Sequential Technologies International, AT&T
09.2021 - 04.2022
- Educated clients about account services and addressed inquiries related to statement information and account balances
- Managed customer complaints and mitigated dissatisfaction through timely solutions
- Analyzed account and service histories to identify trends and preempt future issues.
Education
Business Administration And Management
Skills
- Process and Procedure Development
- Strategic Selling
- Product Assessments
- Customer Credit Management
- Salesforce Software
- Customer Relations
- Sales Reporting
- Account Management
- Microsoft Office
- Business Development
- Staff Management
- Insurance Claims Review
- Optical knowledge
- Order tracking
- Staff Support
Timeline
Optical Sales Associate - Eyemart
02.2024 - Current
Retail Assistant Manager - T-Mobile - Arch Telecommunications
11.2023 - 02.2024
Retail Sales Consultant - AT&T
09.2022 - 10.2023
SCC Contact Worker - AAMC Services, Beacon Hill Staffing
04.2022 - 08.2022
Customer Care Representative - Sequential Technologies International, AT&T
09.2021 - 04.2022
Xavier University - , Business Administration And Management