Hi, I’m
Janayshia Brown
Easton,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
years of professional experience
Work History
Eyemart
Optical Sales Associate
02 2024 - Current
Job overview
- Increased store revenue through effective sales techniques and product knowledge.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
T-Mobile - Arch Telecommunications
Retail Assistant Manager
11 2023 - 02 2024
Job overview
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
AT&T
Retail Sales Consultant
09 2022 - 10 2023
Job overview
- Implemented tailored solutions to enhance value for individuals, families, and businesses
- Boosted sales by advising on purchases and promoting additional products
- Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships.
AAMC Services, Beacon Hill Staffing
SCC Contact Worker
04 2022 - 08 2022
Job overview
- Engaged remotely with clients to assess needs and respond to inquiries
- Utilized company's troubleshooting resolution tree to diagnose and resolve technical issues.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Sequential Technologies International, AT&T
Customer Care Representative
09.2021 - 04.2022
Job overview
- Educated clients about account services and addressed inquiries related to statement information and account balances
- Managed customer complaints and mitigated dissatisfaction through timely solutions
- Analyzed account and service histories to identify trends and preempt future issues.
Education
Xavier University
from Business Marketing
Skills
- Process and Procedure Development
- Strategic Selling
- Customer Relations
- Sales Reporting
- Account Management
- Microsoft Office
- Staff Management
Timeline
Customer Care Representative
Sequential Technologies International, AT&T
09.2021 - 04.2022
Optical Sales Associate
Eyemart
02 2024 - Current
Retail Assistant Manager
T-Mobile - Arch Telecommunications
11 2023 - 02 2024
Retail Sales Consultant
AT&T
09 2022 - 10 2023
SCC Contact Worker
AAMC Services, Beacon Hill Staffing
04 2022 - 08 2022
Xavier University
from Business Marketing