Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANAZIA HATCHER

Philadelphia,PA

Summary

Customer-focused professional with experience in retail, fulfillment, and small business operations. Skilled in fast-paced environments requiring accuracy, organization, and strong communication. Seeking entry-level healthcare experience to build a foundation for Diagnostic Medical Imaging (DMI).

Reliable Outbound Shipper with background in logistics and transportation. Experience includes coordinating shipments, overseeing cargo loading, handling documentation, and ensuring timely deliveries. Strengths include problem-solving skills, ability to work under pressure, and familiarity with shipping software. Previous roles involved improving shipping processes for efficiency, resulting in smoother workflow and improved customer satisfaction.

Overview

4
4
years of professional experience

Work History

Outbound Shopper

Amazon
Philadelphia, Pennsylvania
08.2025 - Current
  • Fulfilled high-volume orders in fast-paced warehouse environment
  • Maintained safety and accuracy standards
  • Recognized as Safety Champion
  • Resolved order issues efficiently

Owner & Baker

Nage Sweet Treats
02.2023 - Current
  • Managed baking, packaging, and sales for home-based dessert business
  • Handled customer orders, payments, and tracking
  • Coordinated delivery and shipping logistics
  • Promoted business via Instagram and TikTok marketing

Digital Shopper

Walmart
11.2024 - 04.2025
  • Prepared online grocery orders with high accuracy
  • Communicated substitutions with customers
  • Ensured product quality for pickup/delivery orders

Retail Sales Associate

Old Navy
01.2023 - 01.2024
  • Assisted customers with purchases and inquiries
  • Processed cash and card transactions
  • Maintained store organization and displays

Customer Service Representative

Sesame Place
03.2022 - 10.2022
  • Assisted guests with ticketing and information
  • Resolved customer concerns professionally
  • Maintained positive guest experiences

Education

High School Diploma -

First Philadelphia Preparatory Charter School
Philadelphia, PA

Diagnostic Medical Imaging

Community College of Philadelphia
Philadelphia, PA
05.2026 -

Skills

  • Customer Service
  • Order Fulfillment & Inventory Management
  • Cash Handling & POS Systems
  • Communication & Problem Solving
  • Time Management & Organization
  • Logistics Coordination
  • Shipping logistics
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Conflict resolution
  • Adaptability to change
  • Time management
  • Team collaboration

Timeline

Diagnostic Medical Imaging

Community College of Philadelphia
05.2026 -

Outbound Shopper

Amazon
08.2025 - Current

Digital Shopper

Walmart
11.2024 - 04.2025

Owner & Baker

Nage Sweet Treats
02.2023 - Current

Retail Sales Associate

Old Navy
01.2023 - 01.2024

Customer Service Representative

Sesame Place
03.2022 - 10.2022

High School Diploma -

First Philadelphia Preparatory Charter School
JANAZIA HATCHER