Dynamic Certified Pharmacy Technician with 10+ years of experience supporting day to day functions and services of pharmacies. Bringing forth extensive knowledge of pharmacy operations, pharmacy management, medication management and distribution. Adept in working well with Pharmacists and other professionals to ensure pharmacy success and a high level of patient care. Seeking to use the knowledge and experience I have gained to secure a new position at your prestigious company, broadening the scope of my chosen profession.
Hi, I’m
Jandy Casanova
Pharmacy Technician
Arlington,TX
Summary
Overview
10
years of professional experience
2
Certification
Work History
PioneerRxIrving, TX
Account Manager
09.2020 - Current
Job overview
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Assisted in developing pricing models based on competitor analysis.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Kroger PharmacyGrand Prairie, TX
Pharmacy Technician
06.2017 - 09.2020
Job overview
- Assist in patient adherence by connecting with patients at various intervals to ensure they are getting the medications they need and at the correct dosages.
- Research and resolve conflicts with insurances for prior authorizations and possible drug and dosage changes to better meet the needs of the patient.
- Extensive work in reaching out to doctors and other organizations to help patients get their medications at a price they can afford.
- Extensive knowledge of Medicaid and Medicare programs.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
CVS PharmacyGrapevine, TX
Lead Pharmacy Technician
11.2012 - 06.2017
Job overview
- Supervise daily duties of 5-8 junior pharmacy technicians including restocking and filling prescriptions, operating the cash register, and interacting with patients, ensuring effective day to day business of pharmacy
- Coached staff in customer service best practices, improving customer service and increasing customer retention by 20%
- Managed pharmacy schedule with technician to pharmacist ratio while maximizing efficiency and meeting technicians scheduling requirements
- Swiftly and accurately maintained day to day operations of data entry, filling, inventory and customer service requirements.
Education
Remington College
Pharmacy Technician Certification from Pharmacy
05.2012
University Overview
Moises Molina High SchoolDallas
High School Diploma
06.2008
University Overview
- English AP Course
- History AP Course
- Top Ranked: 10% of 500 students.
- Member of National Honor Society, 2006 - 2008
- Captain of Jag Squad (Pep Squad)
Skills
- Speak English and Spanish
- Excellent communication skills, and ability to present complex information in an easy to understand format
- Excellent problem solving, critical thinking
- Profound ability to work in a fast-paced environment
- Well versed in Pharmaceutical calculations and medical/pharmaceutical terminology
- Ability to demonstrate extensive knowledge in medication therapeutic categories and understanding indications for medications
- Strong attention to detail
- Account Development
- Needs Analysis
- Project Management
- Account Management
- Customer Service
- Client Relationship Management
- Strong Lead Development Skills
- Proficient in Microsoft Office Applications
- Proficient in iOS Platforms
References
References
- PioneerRx, Ashley Freeland, 318-268-1036, Ashley.Freeland@PioneerRx.com
- PioneerRx, Kyle Heer, 605-460-1504, KHeer@LewisDrug.com
- PioneerRx, Carly Slack, 318-464-3557, Carly.Slack@PioneerRx.com
- Kroger, Kim Do, 972-951-7850, Thuykim.do@gmail.com
- Kroger, Khalil Mohammed, 972-264-3011, Khalil.mohammed@stores.kroger.com
- CVS, Michael Schraad, 918-606-4541, mschraad8r25@gmail.com
- CVS, Frank Jimenez, 214-417-3107, frankj78480@yahoo.com
Certification
- National Pharmacy Technician Certification - 2012 - Current Certification #: 30126805 - Expiration Date: 03/31/2024
- Texas Pharmacy Technician Certification - 2012 - Current Registration #214217 - Expiration Date: 11/30/2024
Timeline
Account Manager
PioneerRx
09.2020 - Current
Pharmacy Technician
Kroger Pharmacy
06.2017 - 09.2020
Lead Pharmacy Technician
CVS Pharmacy
11.2012 - 06.2017
Remington College
Pharmacy Technician Certification from Pharmacy
Moises Molina High School
High School Diploma
- National Pharmacy Technician Certification - 2012 - Current Certification #: 30126805 - Expiration Date: 03/31/2024
- Texas Pharmacy Technician Certification - 2012 - Current Registration #214217 - Expiration Date: 11/30/2024
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