Janeé Andrews
Clementon,NJ
Summary
Results-driven management professional bringing 10+ years experience in Sales and Management. A focused leader with a proven history in customer service, building relationships, people management, talent development, client acquisition, and maximizing year-over-year revenue growth. Seeking to leverage background and Bachelors of Business Administration from Temple University to take next career step with a respected organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Banker
Bank of America
Cherry Hill, New Jersey
01.2024 - Current
- Leads the financial center as the first point of contact for clients' financial needs.
- Rolling 6 months: 5 out of 5 balanced performer metrics, increasing all 5 key performance areas month over month; ending November 2024 with a PRT of 1.90 in Customer Care, a Risk Management Pass, 202% Digital, 283% Partner Referrals to Small Business, Home Lending, and Auto Lending, and 137.27% in Client Interactions.
- As of the 2nd quarter of onboarding, I was nominated for the Consumer Investments Development Program and completed it in September 2024.
- Following certification of the CID Program, Investment Quality Referral partner performance increased by 187% from Q3 to Q4 2024, and is projected to exceed in Q1 2025.
- Effectively helps clients by uncovering the appropriate services and solutions for consumer and small business clients, based on their financial goals and priorities.
- Manages a pipeline of household relationships through proactive outreach, follow-up, and ongoing meetings based on my clients' life priorities to increase client satisfaction, drive market share, and acquire new revenue and deposit growth.
- Supports clients with self-service digital activities and provides high-level client care and attention.
- Participates and volunteers with schools and non-profit organizations to promote financial wellness and build relationships with potential partners and clients.
Branch Manager Sr AVP
PNC Bank
Marlton, NJ
07.2021 - 11.2023
- Managed branch of 6+ financial consultants resulting in an increase of overall household sales by 165% over LY, implementing coaching, business and employee development plans to achieve operational and revenue objectives.
- Collaborated cross-functionally with other groups such as; Mortgage Loan Officers, Investment Advisors, Wealth Partners, and Treasury Management Partners to provide effective solutions that meet clients needs.
- Conducted regular branch audits and ensured compliance with company policies and regulatory requirements throughout the team.
- Drove sales revenue and acquisition through conducted research, consultative interactions, and providing solutions to grow the clients financial well-being.
- Analyzed client feedback and NPS to implement solutions to lead branch initiatives for targeted product and service needs, increasing client satisfaction by 19% in first quarter.
- Responsible for Branch Household Commercial book of business and acquiring new relationships exceeding year target by 417% over LY.
- Enabled PNC expansion strategy in Southern NJ by maximizing sales performance of the branch through the development of strategic community involvement, conducting financial presentations, and optimizing existing Business relationships.
Assistant Branch Manager
TD Bank
Oaklyn, NJ
02.2020 - 06.2021
- Assisted in managing the branches overall operations, training and development, and assisted in acquiring and growing Small Business relationships.
- Oversaw operational standards of 9-13 team members, ensuring branch complied with all regulatory requirements.
- Developed a premium level of customer relations through routine coaching which increased branches quarter over quarter sales by an average of 48.6% over a 12-month period.
- Consistently exceeded Personal Sales Revenue (SR) goal for 12 consecutive months, by average of 148%.
- Developed processes to increase branches Small business revenue and client relations by 94.88% over 12 months.
- Led Regions' Digital Focus initiative providing guidance on product design and training presentations creating a 29% increase from 2020 Q4 to 2021 Q2 in customers digital engagement.
Store Manager
Finish Line Inc
Deptford, NJ
01.2017 - 01.2020
- Developed strategies and trained new staff to increase team productivity and improve customer service levels.
- Led development initiative of Finish Line's South Jersey/Delaware stores female product and merchandising strategy by creating unique trend and P&L reporting that increased Regions Women's footwear sales by 33% and Women's Textile sales by 92.78% over LY.
- Recruited, hired, and prepared weekly schedules to support the business needs.
- Trained and developed team and store culture that cultivated long term client relationships and successful vendor partnership to drive product and customer acquisition.
- Counted inventory, resolved discrepancies, and completed paperwork to keep inventory systems accurate and current to reduce profit losses.
Store Manager
Finish Line Macy's
Center City, PA
05.2015 - 01.2017
- Oversaw day-to-day store operations, training and development of 20+ team members, and effective visual branding to ensure long-term success and increased sales profit by $482k+ in 2017.
- Monitored and researched flow of inventory of over 10,000 units and devised processes to reduce inventory shrinkage by 21%.
- Managed 2 sales leading Finish Line inside of Macy's department shops at one of the U.S' largest Macy's; located in Philadelphia, Pennsylvania's Wanamaker building.
Team Lead Manager
Finish Line Macy's
Bensalem, PA
04.2014 - 12.2014
- Operated the first Finish Line shop inside Macy's at the Neshaminy Mall, at 800 sq ft, generating a 217% increase over projected sales revenue for year 1.
- Trained and developed a rookie team of 5 team members all exceeded weekly company performance expectations and sales goals.
- Promoted within 8 months of onboarding to the Store Manager of largest Northeast Region Finish Line Macy's store.
Education
BBA - Business Administration
Temple University
Philadelphia, PA08-2020
Skills
- Relationship Building
- Client Management
- Strategic Marketing
- Multi-tasking
- Regulatory Compliance
- Communication
- Problem Solving
- Salesforce CRM Software
- P&L Management
- Typing speed of 93 wpm
- Expertise in Solidworks, AutoCAD, Python, Macros, Quickbooks, and Microsoft applications
Certification
- NMLS Certified | 2021
- New Jersey Notary of Public Certification
- Bank of America - Consumer Investments Development Program Certification 2024
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Nominated and Completed the Bank of America Consumer Investments Development Program (Q2 2024)
- PNC Bank South Jersey Region Award of Excellence (2021-2023)
- TD Bank Digital Regional Champion (2020)
- Finish Line Northeast Region Rookie Manager of the Year (2017)
- Finish Line Company Rookie Manager of the Year (2017)
- Finish Line Company Manager of the Year (2017)
- Finish Line District 7 Top Dollar Sales Gain of $482,485 (2017)
Volunteering-
- Presented Bank of America "Better Money Habits" at the Esperanza Academy Charter School (2024)
- Volunteers of America (2023)
- Hosted PNC Bank Financial Seminar's at Camden County College- Camden Campus (2021-2023)
- Philabundance "Grow up Great" (January 2023)
- Special Olympics of New Jersey (2017- 2019)
References
References available upon request.
Timeline
Senior Banker
Bank of America
01.2024 - Current
Branch Manager Sr AVP
PNC Bank
07.2021 - 11.2023
Assistant Branch Manager
TD Bank
02.2020 - 06.2021
Store Manager
Finish Line Inc
01.2017 - 01.2020
Store Manager
Finish Line Macy's
05.2015 - 01.2017
Team Lead Manager
Finish Line Macy's
04.2014 - 12.2014
BBA - Business Administration
Temple University