Summary
Overview
Work History
Education
Skills
Timeline
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Jane Brooks

Jeffersonville,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

General Manager

New Cloud Vapor Lounge
11.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

IT Support Specialist

Squaw Valley Ski Resort
06.2020 - 08.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Front End Department Manager

Alaska Commercial
05.2019 - 05.2020
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Criminal Justice

Penn Foster College
Scottsdale, AZ
12.2024

Skills

  • Process Redesign
  • Client Account Management
  • Market Growth
  • Vendor Negotiations
  • Staff Development
  • Program Development

Timeline

General Manager

New Cloud Vapor Lounge
11.2021 - Current

IT Support Specialist

Squaw Valley Ski Resort
06.2020 - 08.2021

Front End Department Manager

Alaska Commercial
05.2019 - 05.2020

Bachelor of Science - Criminal Justice

Penn Foster College

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Jane Brooks