Jane Capps

Oversaw online shopping order processing.

Supported shoppers in finding desired products and services.

• Answering phones, assisting with patient care making appointments, scheduling referrals to specialists as needed, collecting payments, discussing treatment plans with patients and schedule accordingly.
• Scheduling hygiene and Doctors appointments.
• Confirming patient appointments and reschedule as needed, Scanning Documents, forwarding referrals via email and x-rays, texting and emailing patients as option for communication.
• Filing insurance claims, communicating with Insurance companies regarding patient coverage and treatment.
• Follow-up with patient regarding care at visit.
• I am currently employed with Drs Caparelli and Mellis, please do not contact as I am currently employed with this office.
• Upon communication with you, I will discuss further, my reasons for seeking other employment.

• Coordinated, scheduled and canceled appointments; Recorded all patient information in the database.
• Take telephone calls and provide information to both callers and walk-in patients.
• Ensure that charges and payments are posted appropriately.
• Trained in Dentrix Software, scanning documents, clerical notes, exporting and importing digital radiographs.

• Coordinated schedules for doctors and hygienists.
• Ensured provider schedule was appropriately scheduled to maintain production goals.
• Corresponded with specialists on patient's behalf to schedule appointments when needed.
• Presented treatment plans and educated patients on needed treatment, as well as explaining their estimated out of pocket cost.
• Responsible for verifying and posting production for up to 2 Dental Providers.

• Experienced in Softdent Dental Software and Eaglesoft Dental Software.
• Ensured necessary financial arrangements were addressed with patients prior to treatment and filed insurance predeterminations.
• Greeted, coordinated and assisted patients in scheduling, confirming, and updating appointments including reviewing medical history with patients i.e. medication changes etc.
• Managed dental insurance claims and Medicaid electronic payments; Posted insurance and personal payments to corresponding accounts.
• Ensured hygiene department operated at maximum productivity through maintaining a full schedule on a daily basis.
• Assist Doctors with treatment care in operatory as needed sterilization of operatory and instruments.

• Ensured necessary financial arrangements were addressed with patients prior to treatment and filed insurance predeterminations.
• Greeted, coordinated and assisted patients in scheduling, confirming, and updating appointments including reviewing medical history with patients i.e. medication changes etc.
• Ran End of Day reports and deposits.