Jane Daniel
Austin,TX
Summary
Dedicated and empathetic Medical Assistant/ phlebotomist offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Austin Foot and Ankle Center
Austin, TX
01.2023 - Current
- Educated patients about medications, procedures and physician's instructions.
- Supported administrative staff by processing payments.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted back office patient processes to reduce office wait times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patient examinations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Documented notes during patient visits.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
Phlebotomist
Quest Diagnostics, Patient Services
Austin, TX
10.2018 - 01.2022
- Maintained a clean, safe, and organized work environment.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Interacted with patients to gather and record data prior to blood draws.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed quality control tests on collected specimens.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed client payments and collected appropriate billing information.
- Conducted various blood tests and updated results into paper and electronic charts.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Educated patients on proper blood draw techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Used heel and finger stick methods to obtain blood from capillaries.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
- Responded quickly and effectively to emergency situations.
- Input medical and insurance information into database for inclusion in patient records.
Phlebotomist
BPL Plasma Donation Center
Austin, TX
04.2014 - 10.2018
- Maintained a clean, safe, and organized work environment.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Interacted with patients to gather and record data prior to blood draws.
- Ensured compliance with federal regulations governing laboratory procedures.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Compiled and submitted data for demographic research.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Monitored inventory levels of supplies used in phlebotomy services.
- Assessed plasma collection machines for proper functionality.
- Provided assistance to clinical staff during patient visits.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Assisted in the training of new phlebotomists.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
- Prepared specimens for transport to external laboratories.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Provided excellent customer service while interacting with patients.
- Calibrated equipment according to manufacturer specifications.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Followed all safety protocols when handling hazardous materials.
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
Certified Medical Assistant - Medical Assisting
Everest Institute
Austin, TX08-2014
High School Diploma -
William B. Travis High School
Austin, TX05-2000
Skills
- Phlebotomy
- Inventory Management
- Patient Scheduling
- Procedure Assistance
- Data Entry
- Patient Flow Management
- HIPAA Compliance
- Payment Collection
- Patient-Focused Care
- Medical Procedures
- Direct Patient Care
- Restocking Lab Supplies
- Calm and Level-Headed Under Duress
- Preparing Specimens and Samples
- Pipetting
- Quick Problem Solver
- Stocking Supplies
- Complex Problem-Solving
- Specimens Collection and Processing
- Customer Service
- Venipuncture and Phlebotomy
- Electronic Medical Records
- Lab Equipment Setup
- Proper Sterilization Techniques
References
References available upon request.
Timeline
Medical Assistant
Austin Foot and Ankle Center
01.2023 - Current
Phlebotomist
Quest Diagnostics, Patient Services
10.2018 - 01.2022
Phlebotomist
BPL Plasma Donation Center
04.2014 - 10.2018
Certified Medical Assistant - Medical Assisting
Everest Institute
High School Diploma -
William B. Travis High School