Jane Ditona
Fairfield,CA
Summary
Detail-oriented Loan Processor with 20 years of experience in processing loan applications, reviewing documentation, and providing exceptional customer service. Skilled at collaborating with loan officers, underwriters and closers for quick and efficient approvals. Strong communication, organization, and time management skills.
Overview
17
17
years of professional experience
Work History
Senior Account Manager III
LoanDepot.com, LLC
10.2020 - 10.2022
- Process home loans approved by an Underwriter or an automated decisioning system for purchases, refinances and FHA/VA loans
- Responsible for actin as the primary liaison between Sales, Underwriting, Closers, Title, Escrow and Borrowers to ensure a smooth and efficient process
- Evaluates credit, income and title reports, manages a pipeline of 20-40 loans and collects stipulations through final approval and reviewing documents.
- Prepared, validated, communicated and delivered and any revised Loan Estimates, Closing Disclosures, and Interim disclosures within SLA times in accordance to regulatory service levels
Home Service Specialist III
Bank Of America
05.2011 - 09.2020
- Precessed an average of 25 mortgage loans per month for purchases, refinances and FHA/VA loans, resulting in timely closings and customer satisfaction
- Clear credit conditions and issue changes to the terms of previously approved loans, based on certified credit level authority
- Responsible for verifying conditions of approval which may include reviewing customers income/asset documentation, resolving title issues pertaining to vesting issues and judgement/mechanic liens, and resolving appraisal disputes.
- Maintain a high level of customer service by being proactive in communication with customer throughout the entire process of the transaction along with loan officers, closers and external companies
Funder
Financial Freedom
02.2006 - 05.2009
- Specialized in drawing reverse mortgage loan documents for borrowers to sign
- Ensured compliance and accuracy with all forms and documents pertaining to reverse mortgages and all related matters
- Instrumental liaison between correspondents, insurance and escrow companies
- Prepared all necessary components relating to mortgages, refinancing, approvals and funding to warrant accuracy for both borrower and company
Education
Bachelor of Arts - Business & Real Estate And Land Use Affair
California State University - Sacramento
05.2006
Skills
- Loan Processing
- Customer Service
- Data Entry
- Time Management
- Organization
- Multitasker
- Microsoft Office
Timeline
Senior Account Manager III
LoanDepot.com, LLC
10.2020 - 10.2022
Home Service Specialist III
Bank Of America
05.2011 - 09.2020
Funder
Financial Freedom
02.2006 - 05.2009
Bachelor of Arts - Business & Real Estate And Land Use Affair
California State University - Sacramento
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