Jane Ellis
Gulfport,MS
Summary
Highly skilled IT Technical Support Specialist with proven experience in providing high-quality technical support and troubleshooting services. Strong knowledge in network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction.
Overview
6
6
years of professional experience
Work History
IT Support Technician
North Shore Medical Center
08.2022 - Current
- Resolved hardware and software issues.
- Led workstation deployment.
- Improved ticket resolution time through updates and training.
Help Desk Intern
PrimeTech Solutions
05.2021 - 08.2022
- Logged service tickets and escalated failures.
- Provided remote troubleshooting.
- Updated technical documentation.
Customer Support Associate
TechStop Cellular
07.2019 - 05.2021
- Guided customers through device setup.
- Processed sales and activations.
- Earned top-tier satisfaction scores.
Education
Bachelor of Science - Computer Information Systems
Midland Tech University
Tupelo, MS05.2022
Certificate - IT Support Specialist
CodeForward
12.2020
Skills
- Troubleshooting hardware and software
- Zendesk and ServiceNow
- Basic networking skills
- Technical documentation
- Customer communication
Timeline
IT Support Technician
North Shore Medical Center
08.2022 - Current
Help Desk Intern
PrimeTech Solutions
05.2021 - 08.2022
Customer Support Associate
TechStop Cellular
07.2019 - 05.2021
Bachelor of Science - Computer Information Systems
Midland Tech University
Certificate - IT Support Specialist
CodeForward