Hi, I’m
JANE HACKETT
Rio Rancho,NM
Skills
- Rapport and Relationship Building Expert
- Skilled at Prioritizing Tasks
- Detailed and Organized
- Problem Solver
- Customer Experience and Success Specialist
- Employee Engagement Specialist
- Staff Management
- Employee Development
- Microsoft 365 Outlook / Office/ Excel / Powerpoint
- Onboarding and Orientation
Work History
iQueue Response Management, LLCRemote
Workforce Supervisor
03.2019 - Current
Job overview
- Manage employee schedules, PTO, Vacation, and leave requests for two company divisions.
iQueue Response Management, LLCRemote
Back Office Administrator
03.2019 - Current
Job overview
- Provide professional back-office services for three diverse client divisions
- Duties include data management, work closely with sales and marketing teams, prepare documents, dashboards, and processes.
iQueue Response Management, LLCRemote
Help Desk Technician
03.2019 - Current
Job overview
- Respond to customer correspondence via phone calls and emails
- Research customer inquiries
- Onboarding and assisting new customers on portal access and portal operating systems
- Solving customer complaints
- Following up with customers through outbound calls and emails.
iQueue Response Management, LLCRemote
Call Center Customer Service Representative
03.2019 - Current
Job overview
- Inbound Call Center Customer Service Representative
Safelite Autoglass Call CenterRio Rancho, NM
Customer Service Representative
01.2018 - 01.2019
Job overview
- Managed a large volume of inbound calls promptly, providing professional quality service and positive outcomes
- Evaluated customer needs utilizing strong communication skills
- Provided empathy and assurance of a smooth resolution of their issues.
Fidelity Investments Call CenterAlbuquerque, NM
Retirement Benefits Specialist
01.2016 - 01.2018
Job overview
- Managed large volumes of inbound calls promptly while providing quality service and positive outcomes
- Educated prospective retirees on company policies, ERISA, and IRS rules and regulations
- Evaluated customer knowledge
- Communicated complex information while maintaining a positive customer experience
- Resolved complex customer issues
- Defused escalated customers, adhering to company confidentiality policies regarding customers’ private and financial information.
Avenue, Lane Bryant, Charming Shoppes/Fashion BugAlbuquerque, NM
Store Manager
01.2011 - 01.2016
Job overview
- Trained and supervised a team of ten sales associates and two management associates to ensure sales goals were met and surpassed
- Coached associates to improve customer engagement and relationships
- Adhered to loss prevention standards to control shrink and manage inventory
- Streamlined financial processes and introduced process improvements that enhanced productivity
- Analyzed weekly, quarterly, and yearly sales and developed corresponding action plan to drive top-line sales
- Recruited to liquidate store in 2012 based on experience and past success for maximizing profits, inventory sales, and retention of sales staff during liquidation
- Consistently #1 in Sales out of Liquidation Group.
Similar Profiles
Elizabeth FareElizabeth Fare
Customer Engagement Manager at LeanTaas, iQueue for Operating RoomsCustomer Engagement Manager at LeanTaas, iQueue for Operating Rooms
Vladimir MatsyukVladimir Matsyuk
Support Engineer at S500 | Azure Rapid Response | Enterprise | Billing & Subscription ManagementSupport Engineer at S500 | Azure Rapid Response | Enterprise | Billing & Subscription Management
Silas Mahlomola Tlou ChokoeSilas Mahlomola Tlou Chokoe
Peer Health Educator at Multisectoral AIDS Response Management UnitPeer Health Educator at Multisectoral AIDS Response Management Unit
Brenda FordBrenda Ford
Deputy at Santa Fe County Sheriff's OfficeDeputy at Santa Fe County Sheriff's Office
Kara McGeeKara McGee
Food Service Worker at Tropical Smoothie CafeFood Service Worker at Tropical Smoothie Cafe