Jane Hu
Plano,TX
Summary
I would like to use my experience in healthcare administration and other skills to apply for this Patient Service Representative job. I believe this job is very important as it acts as the first point of contact for patients. As a Patient Service Representative, I would be able to use my skillset and customer service to provide the patients the outstanding service by greeting, gathering information, registering and posting payments. I have great knowledge of different insurance plans, medical terminology, Codes and HIPPA policy etc.
Professional with strong background in financial adjustments. Skilled in analyzing discrepancies, resolving billing issues, and maintaining accurate records. Reliable team collaborator with focus on achieving results and adapting to changing needs. Expertise in customer service, data management, and process optimization. Recognized for effective communication and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Senior Claim Adjustment Specialist
United Healthcare Richardson Office
02.2013 - 05.2025
- Claim Research Team of Community and State
- United Healthcare Richardson Office. Remained as one of top 10% performers in Quality and other Metrics among more than 200 plus workers in Claim Research Team Resolution Team consistently. Also worked as Subject Matters Expert to train the members in about 20 persons in the team weekly.
Customer Service Representative
Sunrise Senior Living Community
06.2009 - 01.2012
Provided excellent customer service to the Senior Residents in the community on the daily basis. Resolved customer issues quickly and professionally. Followed the instructions and took initiative when appropriate.
Data Entry • Medical Claim Data Entry
Gtess Corp Richardson
Richardson, TX
02.2008 - 05.2009
- Worked effectively in fast-paced environments.
Customer Service Representative
Braum’s Ice Cream & Dairy Store
04.2006 - 01.2007
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly. I liked to interact with different customers and provide the excellent customer service they deserve. I worked over and beyond to help some senior customers who needed special help when they were weak.
Education
Medical Coding & Billing Certificate Program - Medical Office Procedures, Medical Insurance and Coding/Medical Coding Advanced, Human Disease/Pathophysiology/Medical Terminology, Medical Law & Ethics for Health Professionals, Computers in Healthcare
Richland College
Dallas, TX01.2008
Skills
- Medical Terminology and healthcare administration experiences, detailed-oriented and organizational skills, data entry and analysis, computer skills( Proficiency in using relevant software & database to do the job
- Teamwork
- Teamwork and collaboration
- Claims investigation
- Claims analysis
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Customer service and support
- Team collaboration
- Adaptability and flexibility
- Interpersonal skills
- Coaching and mentoring
- Conflict resolution
- Computer literacy
- MS office
Timeline
Senior Claim Adjustment Specialist
United Healthcare Richardson Office
02.2013 - 05.2025
Customer Service Representative
Sunrise Senior Living Community
06.2009 - 01.2012
Data Entry • Medical Claim Data Entry
Gtess Corp Richardson
02.2008 - 05.2009
Customer Service Representative
Braum’s Ice Cream & Dairy Store
04.2006 - 01.2007
Medical Coding & Billing Certificate Program - Medical Office Procedures, Medical Insurance and Coding/Medical Coding Advanced, Human Disease/Pathophysiology/Medical Terminology, Medical Law & Ethics for Health Professionals, Computers in Healthcare
Richland College
Communication
I have great work ethic and a team player. I use different tools to communicate with the people, whether they are external and internal. I will answer the emails promptly. If there is something that I am not sure and need some help, I will report to my managers and ask for clarification and help.
Leadership
I like to help and share my knowledge and expertise with other team members. I have auditing experiences and host a lot of meetings to train the new team members. I worked as Subject Matter Expert for my team.