Jane Lippincott
Swedesboro
Summary
With my practical knowledge in retail pharmacy as well as compounding Pharmacy I am seeking an opportunity to learn and improve skills.
Customer relations professional prepared for impactful roles in client management. Proven ability to manage customer concerns and improve satisfaction. Reliable team collaborator with focus on flexibility and results. Skilled in communication and conflict resolution.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist (Reception)
Wedgewood Pharmacy
03.2019 - 02.2025
- Received vendors, candidates for employment, and deliveries
- Helped employees with equipment drop-off and pick-up
- Assisted customers with medication pick-ups and pharmacist questions
- Monitored emails and resolved issues for inbound call center personnel
- Maintained employee badge book and badges
- Verified doctor’s state licenses and DEA credentials
- Corrected account information and duplicates from daily spreadsheet
Customer Service Representative
Wedgewood Pharmacy
05.2009 - 03.2019
- Received inbound phone calls from doctors and patients providing effective service, products, and compounded preparations
- Established rapport through active listening while educating and cross selling medications
Pharmacy Technician
CVS Pharmacy
02.2007 - 05.2009
- Responsibilities included counting the prescribed number of tablets, entering prescription information into the computer to produce labels and overseeing insurance reimbursements
- Assisted with inventory management and stocking supplies
Pharmacy Technician
Eckerd Pharmacy
08.2004 - 02.2007
- Assisted Pharmacist with dispensing, stocking supplies, and Customer service
Assistant Manager
Eckerd Pharmacy
08.2004 - 02.2007
- Prepared bank deposit, managed four employees per shift, opened and closed store, assisted Store Manager with stock rotations
Self-Employed
Home & Office Cleaning
04.1992 - 08.2004
- Provided general and specific cleaning services
- Maintained doctor’s offices, a bank branch, and client’s homes on a weekly basis
- Self-motivated, with a strong sense of personal responsibility.
Office Clerk
Del Monte Corporation
08.1979 - 11.1984
- Performed various office duties, including data entry, filing, and answering telephones
Label Inventory Clerk
Del Monte Corporation
08.1979 - 11.1984
- Maintained label inventory while ordering and printing labels for canned goods
Education
Pharmacy Technician Certificate -
Education Direct
Scranton, PA01.2005
Secretarial Science -
Gloucester County College
Sewell, NJ06-1979
Skills
- Order fulfillment
- Customer relations
- Customer service
- Teamwork and collaboration
- Relationship building
- Product recommendations
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Certification
State of New Jersey Board of Pharmacy, 28RW00031500, 08/01/08 - Current
Timeline
Customer Relations Specialist (Reception)
Wedgewood Pharmacy
03.2019 - 02.2025
Customer Service Representative
Wedgewood Pharmacy
05.2009 - 03.2019
Pharmacy Technician
CVS Pharmacy
02.2007 - 05.2009
Pharmacy Technician
Eckerd Pharmacy
08.2004 - 02.2007
Assistant Manager
Eckerd Pharmacy
08.2004 - 02.2007
Self-Employed
Home & Office Cleaning
04.1992 - 08.2004
Office Clerk
Del Monte Corporation
08.1979 - 11.1984
Label Inventory Clerk
Del Monte Corporation
08.1979 - 11.1984
Pharmacy Technician Certificate -
Education Direct
Secretarial Science -
Gloucester County College
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