Janeé Mason
Norristown,PA
Summary
Assistant Manager with a proven track record at Hobby Lobby, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective problem-solving and task delegation. Skilled in money handling and staff training, fostering a collaborative environment that drives success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Hobby Lobby
08.2020 - Current
- Monitored operational processes to identify areas for improvement and efficiency gains.
- Engaged in regular communication with team members to foster a positive work environment.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Assisted in daily operations to ensure efficient workflow and process adherence.
- Monitored Daily Cash operations.
Pro Desk/Customer Service Associate
Home Depot
06.2015 - 06.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery and adherence to service standards.
- Maintained up-to-date knowledge of products and services, delivering accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
Associate Of Arts And Sciences - Business Administration
Montgomery County Community College
Blue Bell, PA05.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Computer skills
- Staff training
Timeline
Assistant Manager
Hobby Lobby
08.2020 - Current
Pro Desk/Customer Service Associate
Home Depot
06.2015 - 06.2019
Associate Of Arts And Sciences - Business Administration
Montgomery County Community College
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