Jane Miller

• Designed organization's mission and vision statements for use by employees, interns , volunteers and board members
• Developed organization's polices, department performance reviews and worked with board members to develop processes, procedures, and practices.
• Provided psycho-social support for over 200,000 hospitalized patients
• Nurtured partnerships and strategic business relationships negotiating contract terms and handling conflicts.
• Built productive relationships with industry partners and donors to support strategic business objectives.
• Author of competencies, content and policies to meet criteria Join Commission codes for pain management.
• Founded organization's mission and vision statements . designed department performance reviews and worked with leadership to develop processes, procedures, and practices.
  Managed partnerships and strategic business relationships by negotiating
  contract terms and handling conflicts.
  

• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
• Trained over 200 new nurses and increased utilization 18% in one month
• Hosted weekly status calls and monthly Steering meeting meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
• Developed utilization campaigns to enhance clients' return on investment.
• Tailored customer relationships by determining expected needs and finding correct solutions.

• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
• Trained over 200 new nurses and increased utilization 18% in one month
• Hosted weekly status calls and monthly Steering meeting meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
• Developed utilization campaigns to enhance clients' return on investment.
• Tailored customer relationships by determining expected needs and finding correct solutions.

• Managed Child Life program ensuring its rapid grown and smooth operation
• Rebuilt program from one CCLS, and, one Child Life Assistant, and three volunteers to seven CCLS and 30 regular volunteers in five years servicing over 30,000 patients.
• Established objectives related to psychosocial goals, program goals, interpreting these objectives to all disciplines participating in care of children. Leadership role in planning, implementing, reviewing specific child life and volunteer training and activities and managing department budget.

Oncology pediatric CCLS . Supports infants, children, youth and families cope with stress and uncertainty of acute and chronic illness, injury, trauma, disability, loss and bereavement. Provide evidence-based, developmentally and psychologically appropriate interventions including therapeutic play, preparation for procedures, and education to reduce fear, anxiety, and pain.