Enterprising Sales Development Representative with a Coursecareers certification, with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Hi, I’m
Jane O
Mankato/Minneapolis, MN,MN
Summary
Overview
5
years of professional experience
1
Certification
Work History
CourseCareers
Sales Development Representative
02.2021 - 04.2023
Job overview
Vault Health/Medix Staffing Solutions
Administrative Assistant /Covid Tester
02.2022 - 12.2022
Job overview
- Conduct COVID-19 symptom screenings for an average of 50 patients, visitors, and vendors daily following Minnesota Department of Health and CDC guidelines to ensure the safety of our hospital community
- Implement new entrance protocols that have increased patient satisfaction by, resulting in fewer complaints about long wait times or disorganization at entry points
- Coordinate with transportation services to streamline patient drop-offs and pickups, decreasing wait times by 15% and improving overall patient experience.
Hennepin health care
Covid Contact Tracing Specialist
10.2020 - 12.2021
Job overview
- Conduct thorough investigations and follow-up calls to identify potential
- Covid-19 exposures, resulting in a 90% reduction in workplace transmission rates
- Utilize the agency's approved contact tracing protocols to collect and record essential information on staff demographics, COVID symptoms, current health status, and possible high-risk exposures for over000 individuals
- Implement effective communication strategies when contacting staff who are newly diagnosed with
- COVID-19 and their workplace contacts, resulting in increased compliance with self-quarantine guidelines by 60%
- Implemented a streamlined system to input health information into secure databases, reducing data entry errors by 60% and ensuring accurate and up-to-date records
- Collaborated with agency leadership to develop and communicate clear vaccination, testing, quarantine & isolation procedures resulting in a 90% compliance rate among staff
- Developed and maintained partnerships with local healthcare providers to refer staff to testing or vaccination opportunities, resulting in a 50% increase in staff vaccinations
- Established regular communication channels with agency staff, fostering positive working relationships that advanced data management efforts and increased efficiency by 25%.
Safaricom
Customer Service Representative
06.2018 - 12.2019
Job overview
- Communicated with an average of 50 customers daily via phone, email, and social media to resolve complaints and inquiries, resulting in a 95% customer satisfaction rate
- Upsold products and services to customers during calls, leading to a monthly revenue increase of $10K on average
- Collaborated with the customer service manager to identify areas for improvement in customer service policies and procedures, resulting in a 20% reduction in call wait times and an increase in first-call resolution by 15%
- Successfully upsold products and services to an average of 20 customers per week, resulting in a revenue increase of $5,000 per month
- Utilized computer technology to manage high call volumes and reduce wait times by 50%, leading to improved overall customer satisfaction scores and reduced churn rate by 10%
- Resolved an average of 50 customer complaints per day using a variety of communication channels, resulting in a 95% customer satisfaction rating.
Education
Certificate in Business/Sales Development
Course Carees
University Overview
Southwest Minnesota State University
Bachelor's degree from Business Management
University Overview
Skills
- Positive and energetic phone skills and excellent listening and communication skills
- Proven organizational skills and effective time management skills
- Excellent oral and written communication skills, proficient presentation skills
- Strong marketing and communications skills with experience of creating successful outbound campaigns
- Completion of sales skills and/or phone skills training
- Self-starter with solid organizational, planning skills, and analytical skills
- Strong analytical skills (understanding the business priorities and customer needs)
- Salesforce
- MS Office
- CRM
- Forecasting
- Cold Calling
Certification
Sales Development Specialization from CourseCareers.
Languages
English
Native or Bilingual
Swahili
Full Professional
Timeline
Administrative Assistant /Covid Tester
Vault Health/Medix Staffing Solutions
02.2022 - 12.2022
Sales Development Representative
CourseCareers
02.2021 - 04.2023
Covid Contact Tracing Specialist
Hennepin health care
10.2020 - 12.2021
Customer Service Representative
Safaricom
06.2018 - 12.2019
Certificate in Business/Sales Development
Course Carees
Southwest Minnesota State University
Bachelor's degree from Business Management
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