Jane Strange
Indianapolis,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Anthem Blue Cross/Blue Shield
03.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Student Success Coach
American College of Education
04.2015 - 07.2020
- Provide student support throughout student life-cycle from Enrollment through Graduation
- Educate students on how to avoid future problems serving as a contact for status updates
- Maintain knowledge of programs offered, policies and processes to support the student lifecycle
- Manage at-risk students providing outreach and support-SAP
- Host the ACE New Student Webinar for every term start.
- Provided guidance regarding course selection based on a student's strengths and interests.
Senior Admissions Representative/Adjunct Instructor
Medtech College
09.2011 - 03.2015
- Utilized strong customer service and product knowledge to meet monthly goals in recruitment of Nursing RN, LPN, Medical Lab Technology, Medical Assistant, and Medical Billing and Coding students
- Provided administrative and management support to Admissions Director in hiring and training members
- Adjunct Instructor- Medical Terminology; Fall 2014
- Prepared students in foundation course of medical terminology via classroom didactic and immersion instruction.
Physician Recruiter
Suburban Health Organization
08.2006 - 01.2009
- Collaborated in an elite team of individuals to execute physician recruitment for five hospital systems
- Conducted physician interviews to screen with facilitating optimal hiring process for hospital executives
- Created and executed local physician recruitment seminars to train residents for successful application process.
- Tracked progress of various recruitment projects using project management software tools.
- Researched industry trends related to physician recruitment strategies and tactics.
Leasing Manager
Lillibridge Healthcare
06.2003 - 08.2006
- Oversaw leasing of medical office space for thirteen medical office buildings in three different cities
- Advised lessees on the importance of location for methods of optimizing office space to save overhead
- Served as a closely trusted advisor to hospital executives for capitalizing upon spaces that suit their needs.
Education
Bachelor General Studies -
Indiana University
12.2010
Skills
- Inbound and Outbound Calling
- Complaint Resolution
- Critical Thinking
- Project Management Abilities
- Problem-Solving Abilities
- Customer Service
- Customer Relationship Management (CRM)
- Medical Terminology Knowledge
Certifications And Memberships
- Completed Leadership Training, Critical Thinking, and Communication Training Workshops
- ACHOA Board Member
- National Honor Society
Affiliations
- Reading
- Community Service
- Poll Worker
References
References available upon request.
Timeline
Customer Service Representative
Anthem Blue Cross/Blue Shield
03.2021 - Current
Student Success Coach
American College of Education
04.2015 - 07.2020
Senior Admissions Representative/Adjunct Instructor
Medtech College
09.2011 - 03.2015
Physician Recruiter
Suburban Health Organization
08.2006 - 01.2009
Leasing Manager
Lillibridge Healthcare
06.2003 - 08.2006
Bachelor General Studies -
Indiana University