Jane Trojan
Self Employed Services
Wilkes-Barre,Pennsylvania
9
years of professional experience
Dedicated Barista experienced in delivering exceptional customer service and crafting high-quality beverages. Fostered a welcoming environment while effectively resolving customer inquiries. Leveraged strong time management and problem-solving skills to enhance team success and contribute to organizational growth.
Work History
Barista
5 Years 3 Months- Crafted high-quality beverages using espresso machines and brewing equipment.
- Delivered exceptional customer service by engaging with customers and addressing their needs.
- Trained new team members on beverage preparation techniques and company protocols.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Resolved customer complaints effectively, contributing to a positive store atmosphere and reputation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a a fun, a positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Animal Caretaker
7 Years 11 Months- Occasionally take care of a household of over 30+ cats and four dogs, ensuring every single animal's needs are met and I monitor, feed and clean up after them. Every single one is well taken care of.
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
- Provided daily care for diverse animal species, ensuring health and well-being.
- Monitored animal behavior and health, promptly addressing any concerns or issues.
- Developed individualized feeding schedules based on nutritional needs and dietary preferences.
- Maintained cleanliness and sanitation of animal habitats, promoting safety and hygiene.
Dough Maker
2 Years- Crafted high-quality dough using precise measurements and mixing techniques.
- Operated industrial mixers and proofing equipment to maintain consistent dough quality.
- Monitored ingredient inventory to ensure optimal supply levels for production needs.
- Trained new staff on dough preparation processes and safety protocols.
- Maintained high sanitation standards through thorough cleaning and sanitizing of equipment and work surfaces.
- Managed multiple tasks simultaneously while maintaining focus on quality control during high-volume periods.
Bakery Worker
2 Years 2 Months- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma
Skills
Cash handling
Customer engagement
Cash register operation
Shift management
Attention to detail
Money management
Speedy and efficient
Time management
Sanitation practices
Team leadership
Collaborative teamwork
Quick adaptability
Customer service excellence
Friendly and outgoing
Creative adaptability
Accomplishments
- Won Partner of the Quarter, an award celebrating those who work hard to achieve company satisfaction and creating welcoming environments for customers, in 2022.
Timeline
Barista
Starbucks
05.2021 - CurrentRead More
Dough Maker
Pizza Bella
06.2019 - 06.2021Read More
Animal Caretaker
Self Employed Services
09.2018 - CurrentRead More
Bakery Worker
Gerritys Supermarkets
04.2017 - 06.2019Read More
Connections Academy
High School Diploma
Read More