JANEA JORDAN
MEMPHIS
Summary
Detail oriented and customer focused Dry Carpet Cleaning Specialist with 4 years of experience in high end residential and commercial, low moisture cleaning. Proven ability to boost customer retention by delivering spotless results, removing stubborn stains, and providing exceptional on-site service.
Overview
9
9
years of professional experience
Work History
COLLECTION CUSTOMER SERVICE
Trubridge
Dallas
06.2022 - 08.2023
- Notify clients of overdue accounts and discuss payment arrangements.
- Address customer concerns and resolve complaints.
- Verified insurance coverage, resolving payment issues, enhancing patient-provider relations.
- Balanced accounts, reconciled discrepancies, achieving financial accuracy and efficiency.
- Analyzed revenue data, presenting insights to clients, driving informed decision-making.
- Collaborated with analysts, streamlined processes, boosting operational efficiency.
- Resolved billing and claims issues, ensuring timely and accurate payment processing.
- Conducted in-depth insurance coverage analysis, resolving complex payment issues and enhancing overall patient satisfaction rates.
- Resolved customer inquiries promptly, ensuring high satisfaction rates.
- Collaborated with team to streamline processes, reducing call handling time.
- Exceeded service targets by consistently addressing customer needs efficiently.
- Implemented feedback system, leading to improved customer retention.
- Proposed creative solutions to recurring issues, reducing repeat calls.
- Adapted quickly to new technologies, improving overall team performance.
- Helping customer with the bill.
- Submit regular reports on the status of unpaid accounts and repayment progress.
- Persuade clients to continue with the services.
- Maintain accurate records in our CRM system, tracking bookings, customer preferences, and job details.
- Provide exceptional customer service, addressing inquiries, resolving issues, and following up to ensure satisfaction
CUSTOMER SERVICE REPRESENTATIVE
Afni
Memphis
01.2021 - 05.2022
- Answering inbound and outbound calls.
- Consistently provide a great customer experience.
- Upsell additional services when appropriate to boost customer value and business growth.
INSURANCE FOLLOW-UP SPECIALIST
Optim
08.2019 - 12.2021
DIRECT PROFESSIONAL ASSISTANT
BSTN
Memphis
12.2019 - 07.2021
- Provide direct support to individuals with disabilities.
- Assisting cleaning and home maintenance activities.
- Apply individual programming and behavior support plans as written in Individualized Support Plan, Behavioral Support Plan, and any other.
- Taking patients out.
- Giving them they meds.
CUSTOMER SERVICE REPRESENTATIVE
Wolf Chase Limb and Brace
Memphis
01.2017 - 02.2019
- Delivered exceptional customer service at Wolf Chase Limb and Brace, resolving inquiries and ensuring patient satisfaction.
- Streamlined processes for faster response times.
- Politely handling both in person and telephone complaints and requests from more than 30 to 50 daily.
- Data Entry
- Listen attentively to caller needs to ensure a positive customer experience.
- Strive for quick complaint resolution commend by supervisor for the availability to resolve problems on the first call and avoid escalation of issue.
- Assisted diverse clientele with empathy and patience, addressing concerns about limb and brace products.
- Collaborated with team to enhance product knowledge.
CHILD CARE ASSISTANT
Cornerstone learning center
Memphis
06.2014 - 06.2015
- Nurtured child development at Cornerstone Learning Center, fostering a safe and engaging environment for learning and growth.
- Warmly greet each family each day, everyday and help each child settle into the classroom.
- Develop a strong relationship with family and maintain a strong relationship with family.
- Responsible for the overall safety of the room as it pertains to items that are broken or need to be replaced.
- Record and maintain weekly check list.
- Maintain proper health and safety practices and policies.
Education
HIGH SCHOOL DIPLOMA -
Ridgeway High School
Memphis, TNINSURANCE FOLLOW-UP SPECIALIST -
Prime Healthcare Services
MEDICAL COLLECTION REPRESENTATIVE -
Medical Practice Solutions
Skills
- Microsoft Office
- Customer Service
- Dispatching
- CMS/UB 1500
- GE Centricity
- CRM system
- Records management
- Insurance procedures
- Collections procedures
- Spot Treatment
- floor care
- Problem solving
- Medical terminology
- ICD-10
- Insurance benefits
- Patient referrals
Timeline
COLLECTION CUSTOMER SERVICE
Trubridge
06.2022 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Afni
01.2021 - 05.2022
DIRECT PROFESSIONAL ASSISTANT
BSTN
12.2019 - 07.2021
INSURANCE FOLLOW-UP SPECIALIST
Optim
08.2019 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Wolf Chase Limb and Brace
01.2017 - 02.2019
CHILD CARE ASSISTANT
Cornerstone learning center
06.2014 - 06.2015
HIGH SCHOOL DIPLOMA -
Ridgeway High School
INSURANCE FOLLOW-UP SPECIALIST -
Prime Healthcare Services
MEDICAL COLLECTION REPRESENTATIVE -
Medical Practice Solutions