Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANEA JORDAN

MEMPHIS

Summary

Detail oriented and customer focused Dry Carpet Cleaning Specialist with 4 years of experience in high end residential and commercial, low moisture cleaning. Proven ability to boost customer retention by delivering spotless results, removing stubborn stains, and providing exceptional on-site service.

Overview

9
9
years of professional experience

Work History

COLLECTION CUSTOMER SERVICE

Trubridge
Dallas
06.2022 - 08.2023
  • Notify clients of overdue accounts and discuss payment arrangements.
  • Address customer concerns and resolve complaints.
  • Verified insurance coverage, resolving payment issues, enhancing patient-provider relations.
  • Balanced accounts, reconciled discrepancies, achieving financial accuracy and efficiency.
  • Analyzed revenue data, presenting insights to clients, driving informed decision-making.
  • Collaborated with analysts, streamlined processes, boosting operational efficiency.
  • Resolved billing and claims issues, ensuring timely and accurate payment processing.
  • Conducted in-depth insurance coverage analysis, resolving complex payment issues and enhancing overall patient satisfaction rates.
  • Resolved customer inquiries promptly, ensuring high satisfaction rates.
  • Collaborated with team to streamline processes, reducing call handling time.
  • Exceeded service targets by consistently addressing customer needs efficiently.
  • Implemented feedback system, leading to improved customer retention.
  • Proposed creative solutions to recurring issues, reducing repeat calls.
  • Adapted quickly to new technologies, improving overall team performance.
  • Helping customer with the bill.
  • Submit regular reports on the status of unpaid accounts and repayment progress.
  • Persuade clients to continue with the services.
  • Maintain accurate records in our CRM system, tracking bookings, customer preferences, and job details.
  • Provide exceptional customer service, addressing inquiries, resolving issues, and following up to ensure satisfaction

CUSTOMER SERVICE REPRESENTATIVE

Afni
Memphis
01.2021 - 05.2022
  • Answering inbound and outbound calls.
  • Consistently provide a great customer experience.
  • Upsell additional services when appropriate to boost customer value and business growth.

INSURANCE FOLLOW-UP SPECIALIST

Optim
08.2019 - 12.2021

DIRECT PROFESSIONAL ASSISTANT

BSTN
Memphis
12.2019 - 07.2021
  • Provide direct support to individuals with disabilities.
  • Assisting cleaning and home maintenance activities.
  • Apply individual programming and behavior support plans as written in Individualized Support Plan, Behavioral Support Plan, and any other.
  • Taking patients out.
  • Giving them they meds.

CUSTOMER SERVICE REPRESENTATIVE

Wolf Chase Limb and Brace
Memphis
01.2017 - 02.2019
  • Delivered exceptional customer service at Wolf Chase Limb and Brace, resolving inquiries and ensuring patient satisfaction.
  • Streamlined processes for faster response times.
  • Politely handling both in person and telephone complaints and requests from more than 30 to 50 daily.
  • Data Entry
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Strive for quick complaint resolution commend by supervisor for the availability to resolve problems on the first call and avoid escalation of issue.
  • Assisted diverse clientele with empathy and patience, addressing concerns about limb and brace products.
  • Collaborated with team to enhance product knowledge.

CHILD CARE ASSISTANT

Cornerstone learning center
Memphis
06.2014 - 06.2015
  • Nurtured child development at Cornerstone Learning Center, fostering a safe and engaging environment for learning and growth.
  • Warmly greet each family each day, everyday and help each child settle into the classroom.
  • Develop a strong relationship with family and maintain a strong relationship with family.
  • Responsible for the overall safety of the room as it pertains to items that are broken or need to be replaced.
  • Record and maintain weekly check list.
  • Maintain proper health and safety practices and policies.

Education

HIGH SCHOOL DIPLOMA -

Ridgeway High School
Memphis, TN

INSURANCE FOLLOW-UP SPECIALIST -

Prime Healthcare Services

MEDICAL COLLECTION REPRESENTATIVE -

Medical Practice Solutions

Skills

  • Microsoft Office
  • Customer Service
  • Dispatching
  • CMS/UB 1500
  • GE Centricity
  • CRM system
  • Records management
  • Insurance procedures
  • Collections procedures
  • Spot Treatment
  • floor care
  • Problem solving
  • Medical terminology
  • ICD-10
  • Insurance benefits
  • Patient referrals

Timeline

COLLECTION CUSTOMER SERVICE

Trubridge
06.2022 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

Afni
01.2021 - 05.2022

DIRECT PROFESSIONAL ASSISTANT

BSTN
12.2019 - 07.2021

INSURANCE FOLLOW-UP SPECIALIST

Optim
08.2019 - 12.2021

CUSTOMER SERVICE REPRESENTATIVE

Wolf Chase Limb and Brace
01.2017 - 02.2019

CHILD CARE ASSISTANT

Cornerstone learning center
06.2014 - 06.2015

HIGH SCHOOL DIPLOMA -

Ridgeway High School

INSURANCE FOLLOW-UP SPECIALIST -

Prime Healthcare Services

MEDICAL COLLECTION REPRESENTATIVE -

Medical Practice Solutions
JANEA JORDAN