Janeah Baez
Kissimmee,FL
Summary
Detail-oriented Enrollment Specialist with extensive experience in streamlining student admissions processes. Strong communication skills facilitate proactive issue resolution and enhance customer service. Adaptable and organized, capable of managing multiple tasks and delivering accurate information promptly.
Overview
8
8
years of professional experience
Work History
Enrollment Guide
Full Sail University
Winter Park, FL
02.2024 - Current
- Assisted prospective students with accurate program information, facilitating informed decision-making for their academic pursuits.
- Learned a specialized workflow to better assist incoming Veterans with their education benefits and funding.
- Worked collaboratively with other departments to promote positive student experiences from initial inquiry through enrollment.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for students.
- Managed sensitive applicant information with utmost confidentiality, maintaining compliance with privacy regulations.
- Provided excellent customer service through proactive communication efforts such as follow-up emails or phone calls regarding missing documents or additional required actions from applicants.
- Contributed toward reaching annual enrollment targets by effectively managing a high volume of applications during peak periods.
- Ensured data accuracy within student records by diligently reviewing documentation and verifying applicant information.
- Assisted students in completing financial aid applications, ensuring compliance with federal regulations.
- Provided guidance on financial aid options, enhancing student understanding of available resources.
- Increased student satisfaction by providing clear and concise information on available financial aid options.
Sales Representative
Bowe's Signature Candles
Orlando
09.2023 - 01.2024
- Developed and maintained strong customer relationships, contributing to increased sales growth.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Enhanced customer satisfaction by delivering knowledgeable insights on Disney-themed candles. Promoted unique scent experiences that resonated with customer interests and preferences.
- Conducted product demonstrations that educated customers on features and benefits, highlighting competitive advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Implemented effective inventory management strategies to optimize stock levels.
Sales Representative
Nike
Orlando
08.2022 - 09.2023
- Successfully promoted sales and ensured product availability, meeting diverse consumer needs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Created enjoyable shopping experiences for vacationing customers through translation services.
- Collaborated with team members to create engaging product displays that attracted customer interest.
- Improved sales floor organization and cleanliness, resulting in a welcoming environment for shoppers.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Lifeguard, Deep
Universal Studios
Orlando
04.2021 - 01.2022
- Trained and certified as an American Red Cross lifeguard at Universal Studios Volcano Bay.
- Monitored guest safety, facilitating a secure and enjoyable experience at the water park.
- Responded swiftly to emergencies, administering first aid and CPR to ensure guest safety.
- Conducted routine safety checks on equipment and facilities, maintaining operational readiness.
- Collaborated with team members to create and implement effective rescue strategies during peak times.
- Partnered with colleagues to ensure effective communication during emergencies with team members to maintain physical, mental, and emotional readiness for high-traffic situations.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Lifeguard
Seaworld Parks & Entertainment
Orlando
02.2020 - 01.2021
- Monitored pool area attentively to ensure swift response to guest injuries or emergency situations.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Completed American Red Cross CPR, First Aid, and AED training upon hiring.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Partnered with management to enhance lifeguarding program through targeted improvements.
- Contributed to team coordination initiatives to foster effective teamwork. with structured communication drills.
Fulfillment Associate
Macy's
Orlando
11.2020 - 12.2020
- Pulled orders efficiently to meet demanding productivity goals.
- Gathered packaging for curbside pickup and delivery of online orders, ensuring safe packaging to prevent damage during shipping.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Labeled boxes, crates, and containers with accurate order information and destinations, reducing shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Followed safety protocols to minimize workplace accidents.
Park Operations Hostess
Seaworld Parks & Entertainment
Orlando
10.2018 - 10.2019
- Created a safe and welcoming atmosphere for guests by implementing effective safety protocols during ride operations.
- Supported guests with accessibility needs, enhancing their experience and ensuring inclusion in all activities.
- Enhanced park safety by conducting regular inspections of attractions, facilities, and grounds.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest complaints professionally and efficiently.
- Enforced company policies while fostering a cheerful, supportive environment for guests.
- Contributed to staff meetings with constructive feedback to improve operational efficiency.
Education
Highschool Diploma - Creative Writing
Osceola County School For The Arts
Orlando06-2019
Skills
- Customer service
- Client engagement
- Attention to detail
- Time management
- Complex problem-solving
- Teamwork and collaboration
- Excellent communication
- Empathy and patience
- Conflict resolution
- Recordkeeping
- Quick-learning
Languages
Portuguese (Portugal) - Intermediate
Spanish - Intermediate
Timeline
Enrollment Guide
Full Sail University
02.2024 - Current
Sales Representative
Bowe's Signature Candles
09.2023 - 01.2024
Sales Representative
Nike
08.2022 - 09.2023
Lifeguard, Deep
Universal Studios
04.2021 - 01.2022
Fulfillment Associate
Macy's
11.2020 - 12.2020
Lifeguard
Seaworld Parks & Entertainment
02.2020 - 01.2021
Park Operations Hostess
Seaworld Parks & Entertainment
10.2018 - 10.2019
Highschool Diploma - Creative Writing
Osceola County School For The Arts