Janee Banks
Troy
Summary
A team player with an upbeat positive attitude. Detail-focused, proactive professional recognized for productivity and efficiency in completing tasks. Excels at communication, teamwork, customer service, and ensuring smooth workflow. Committed to maintaining accuracy and confidentiality in handling any patient information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
BrightSpring
Albany
08.2024 - Current
- Shift Lead - I ensure all medications go out for their scheduled delivery, direct staff throughout the shift so workflow doesn’t decrease.
- Ensure compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Enhance pharmacy efficiency by developing and implementing organizational systems.
- Assist pharmacist with clearing high volume of prescriptions.
- Assist with training new employees
- Problem solving in high pace environments
Pharmacy Technician
Walgreens
Latham
12.2023 - 08.2024
- Prescription fulfillment: Receiving and confirming prescription orders, preparing prescriptions, pricing prescriptions, and filling prescriptions.
- Medication preparation: Measuring, mixing, and labeling medication dosages, preparing sterile medicines, and compounding medications.
- Inventory management: Organizing and tracking inventory, and stocking shelves.
- Customer service: Interacting with patients and answering questions, providing information about medications and side effects, and helping with insurance and payment questions.
- Administrative duties: Updating patient medical records, performing data entry, and processing third-party billing claims.
Customer Service Representative
Davis Vision Insurance Inc
Latham
04.2022 - 01.2024
- Use multiple computer systems at one time and assist customers with insurance needs such as technical issues, benefit description, out of pocket expenses, claim submissions, in network providers and out of network providers.
- Also quick and detailed note taking as well as maintaining a professional and upbeat attitude and contacting provider offices & group agencies.
Warehouse Associate
UPS
Latham
06.2023 - 11.2023
- Fill 12ft trucks, control conveyor belt, maintain steady flow of work & clean work space.
- Be able to lift, pull and push 50+ lbs.
Pharmacy Technician
CVS Health
Latham
02.2021 - 03.2022
- Prepare prescriptions at a fast pace, answer phones, put in new rx scripts and refills, send doctors requests, prepare deliveries, cash out customers, stock shelves, use drive thru efficiently and maintain a positive work environment.
Call Center Representative/Customer Service
Spectrum Mobile
Schenectady
08.2020 - 09.2021
- Fast data entry, Help mobile customers with all customer service needs (pay bill, account information/changes, payment processing, app assistance), document all actions and changes on calls.
Night Supervisor / PCA
The Pines at heartwood
Troy
04.2018 - 07.2020
- Help residents bathe, do laundry, change bed linens, change oxygen tanks, give medications to residents, check blood sugar levels and insulins, maintain up to date paperwork, send residents to and from the hospital.
Education
G.E.D -
Plattsburgh High School
Skills
- Customer Service
- Microsoft Office
- Microsoft Outlook
- Punctual
- Microsoft Powerpoint
- Cash Handling
- Typing skills
- Pharmacy Technician Experience
- Problem solving
- Time management
- Medical Terminology
- Communication skills
- Organizational skills
- Basic math
- Employee training
- Team leadership
Certification
PCA, 09/01/14, Present, Help individuals with daily activities and tasks.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pharmacy Technician
BrightSpring
08.2024 - Current
Pharmacy Technician
Walgreens
12.2023 - 08.2024
Warehouse Associate
UPS
06.2023 - 11.2023
Customer Service Representative
Davis Vision Insurance Inc
04.2022 - 01.2024
Pharmacy Technician
CVS Health
02.2021 - 03.2022
Call Center Representative/Customer Service
Spectrum Mobile
08.2020 - 09.2021
Night Supervisor / PCA
The Pines at heartwood
04.2018 - 07.2020
G.E.D -
Plattsburgh High School